New

Policy Operations Service Representative- Direct

The General
life insurance, parental leave, tuition reimbursement, 401(k), remote work
United States, Tennessee, Nashville
2636 Elm Hill Pike (Show on map)
Jun 07, 2025
The General, a subsidiary of Sentry Insurance, is currently seeking motivated individuals to join our team in an entry-level role focused on reviewing applications for insurance and supporting documentation. This individual would use knowledge and independent judgement to determine eligibility of risks when compared to guidelines of programs available. They would process transactional data in multiple computer systems and ensure processing and supporting file documents are following state and federal regulations as well as company underwriting policy and procedures. They interact with customers and agents using written and verbal communication What You'll Do As a Policy Operations Services Representative, you will: Review applications for completeness and coverage to determine if they are within eligibility guidelines Contact insurance agents by phone, email, and mail to request necessary information Suggest ways to streamline procedures and processes to improve upon production efficiency and quality of work Review requests for renewal, cancellation, endorsements, and policies for renewal consideration Make independent decisions regarding cancellation or non-renewal of risks in accordance with company policy and procedure and in compliance with specific statutory regulations Research inquiries from customers or agents, as well as generating letters corresponding policy documents as needed What it Takes High school diploma or equivalent experience required Minimum 6 months of clerical, auto customer service, or underwriting experience preferred Demonstrate an ability to perform basic math calculations Proven written and verbal communication skills and the ability to work in a team environment The ability to navigate multiple systems as well as Microsoft suite What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program. Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off. Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs. Sentry Foundation gift matching program to encourage charitable giving. About Sentry We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Amelia Sacco Amelia.Sacco@sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.