Payroll Implementation Team Lead

Position Overview

CBIZ Centrally HR is seeking an experienced and dedicated Team Lead for Payroll Implementation. The ideal candidate will possess extensive knowledge of payroll, payroll taxes, and HRIS technology, with a proven track record in leading payroll service bureau implementations for new clients. This role requires strong people management skills, empathy, attention to detail, and the ability to coach and develop employees in a fast-paced environment. The Team Lead will play a critical role in achieving CBIZ Centrally HR revenue and module targets, enhancing client satisfaction, and fostering a positive work culture.

Essential Functions and Primary Duties

Leadership and Team Management:

• Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure team success.

• Identify areas of weakness within the team and assist in developing strategies to overcome these challenges.

• Foster a collaborative and positive team environment, encouraging continuous improvement and professional development.
• Improve and manage CBIZ internal processes, including order approval.
• Develop and update training materials and processes to reduce the hours spent on training while maintaining high-quality standards.
• Identify opportunities for automation and streamlining of workflows.
• Implement best practices and ensure adherence to company standards and policies.
• Identify and triage client escalations to ensure timely resolution.
• Assist with the CHR Manager Salesforce Queue, primarily focusing on sales escalations.

• Avoid client delayed starts. Ensure efficient transition from kickoff to active implementation to meet CBIZ CHR revenue targets and keep your team workload lower.

Preferred Qualifications

• Bachelor's degree
• Minimum of 3 years of experience in technical support or customer support.
• At least 2 years of experience in a leadership role within the HCM environment or similar industry.
• Excellent problem-solving and analytical skills.
• Strong understanding of technical support tools and methodologies (e.g., ticketing systems, remote support tools).
• Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Experience with customer relationship management (CRM) and HCM systems.

• Experience in managing teams in a remote or hybrid work environment.

Minimal Qualifications

• High School Diploma or GED equivalent required; bachelor's degree preferred
• More than 3 years of directly related experience in the relevant industry
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrate industry experience and technical knowledge in area of expertise
• Proficient use of applicable technology
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
• Strong communication skills both oral and written with all levels of an organization, both internally and externally

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