Senior Operations Manager

Requisition ID:889605

Store #:110342 EM Provider Ops - OH CSC

Position:Full-Time

Total Rewards:Benefits/Incentive Information

At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

Our mission is to help people see life to the fullest-and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world's vision crisis.

EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.

GENERAL FUNCTION

The Sr. Manager Operations is responsible for leading a production team of subject matter expert Provider Network and Agreement Administrators that performs the configuration to support EyeMed's Clients, Members, and Providers. This is accomplished by building out the network and agreement configuration for our Provider networks, fee schedules, and contracts the Plan Network and Agreement team that build out the network and agreement configuration for our Provider networks. The Sr. Manager will provide oversight and direction to the production team members to ensure KPI's/SLA's and Performance Guarantees are met. The Sr. Manager Business Configuration is also responsible for identifying, defining, and implementing new processes and technology solutions on behalf of the Business Configuration Production team.

MAJOR DUTIES AND RESPONSIBILITIES

• Monitor daily team production results and trends and develop action plans to address issues impacting performance.
• Accountable for the overall training and development of the Business Configuration production team members.
• Partner with internal constituents to ensure their implementation requests are processed timely and accurately within established KPIs/SLAs.
• Partner with Provider leaders to ensure Network and Agreement configuration requests are completed accurately and timely.
• Partner with Key Account Project Managers to implement new Contractual agreement and fee schedule changes.
• Provide subject matter expertise regarding all aspects of production configuration procedures directly supporting the Business Configuration production team members as well as other cross-functional teams.
• Manage the daily production pipeline and priorities ensuring work assignment outcomes are accurate and timely.
• Responsible for the hiring and onboarding of any new production team members as well as the seasonal contractors.
• Assist with developing the department annual budget; planning out seasonal contractor needs and identifying additional headcount requirements for Run the Business activities as the pipeline increases.
• Represent the Business Configuration team in cross-functional implementation and project initiatives.
• Functional lead for the Production workflow tool; Troubleshoot issues; Defines requirements and ensures that upstream and downstream teams are not negatively impacted as the tool is enhanced.
• Manage relationships with all EyeMed business partners and serve as the key point of contact for all Production escalations.
• Develop best practices, SOP's and document desk level procedures to be applied by the production team members in fulfilling their daily duties.
• Develop and maintain positive working relationships with team members and other stakeholders, including business partners at all levels of EyeMed leadership

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent work experience
• Previous experience in managing and developing teams within Operations.
• 5+ years' experience with Medical Plan Benefit Configuration
• SQL and Database experience
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills

PREFERRED QUALIFICATIONS

• Advanced experience / knowledge in Facets

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.