Operational Account Manager, Drayage

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Itasca, N Arlington Heights Rd

Division:Road
Job Posting Title: Operational Account Manager, Drayage - 96106
Time Type: Full Time

Summary

At DSV Road Inc., The Operational Account Manager, Drayage plays a strategic role and is responsible for driving commercial growth in the drayage segment-particularly for import container freight. This individual acts as a key liaison between shippers, consignees, port terminals, and carrier partners to ensure timely, cost-effective, and compliant container movement. The ideal candidate combines a strong operational understanding of drayage logistics with business development acumen to grow revenue, expand market share, and deliver best-in-class customer service.

Duties and Responsibilities

• Serve as the primary point of contact for a portfolio of import/export drayage accounts-ensuring exceptional service delivery and customer satisfaction.
• Strategically grow assigned accounts through consultative selling, solution design, and execution excellence.
• Actively prospect and commercially drive new import drayage opportunities-identifying market gaps and developing tailored solutions.
• Build and maintain strong relationships with port and rail drayage carriers, including owner-operators and small fleets.
• Negotiate rates with carriers and customers to ensure margin integrity while remaining competitive in the market.
• Collaborate with internal operations, pricing, and capacity teams to ensure successful pickup, delivery, and lifecycle management of each shipment.
• Track shipments proactively from pickup to final delivery; communicate any service disruptions or delays with solutions in hand.
• Analyze customer activity and lane data to uncover trends and improvement opportunities.
• Stay current on port congestion trends, chassis availability, terminal protocols, and evolving regulations affecting import drayage.
• Execute resolution strategies quickly in response to service issues, delivery delays, or accessorial disputes.
• Leverage TMS and CRM tools to ensure complete shipment documentation and timely invoicing.

Educational background / Work experience

• High School diploma or GED
• Minimum 1-2 years of drayage experience, particularly within import container transport.
• Proven track record in account management, customer service, or logistics operations.
• Ability to commercially drive business through prospecting, proposal development, and relationship selling.
• Working knowledge of port operations, steamship lines, container terminals, and intermodal ramps.

Skills & Competencies

Mathematical Skills

• Position requires strong mathematical skills for pricing and negotiating.

Other Skills

• Strong negotiation, persuasion, and relationship management skills.
• High attention to detail with ability to manage complex shipments and timelines.
• Excellent verbal and written communication.
• Business-minded with an entrepreneurial drive to grow accounts.
• Ability to analyze pricing, carrier cost structures, and customer margin.
• Ability to work with urgency and adapt in a fast-paced brokerage environment.

Function / Market & Industry Knowledge / Business Acumen / Processes

Preferred Qualifications

• Bachelor's degree in Supply Chain, Business, or a related field.
• 3+ years of logistics or brokerage experience, with an emphasis on import drayage.
• Existing book of business or carrier relationships in key port markets
• Familiarity with chassis pools, PierPass, demurrage/detention billing, and port technology platforms

Language skills

• English (Reading, Writing, Verbal).

Computer Literacy

• Technically proficient in TMS platforms, Microsoft Excel, and CRM systems.
• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.

Physical and/or Mental Requirements / Working Conditions

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At Will Employment

DSV Road Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $56,500 - $77,000/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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