Service Technician Supervisor

Who We Are...

Harper Limbach's primary core value has always been: We Care.

We are committed to creating a culture of belonging for our employees, our We Care culture, and our industry as a whole.

Harper Limbach LLC, a Limbach Holdings, Inc. company, delivers and maintains quality building systems, focusing specifically on MEP+C-intensive projects for building owners and contractors. Harper commits to providing the owner the best end-product in terms of price and quality; we also manage all components of mechanical, electrical, plumbing, and control systems for the building owner from system design and construction through performance and maintenance.

Our vision is to be a top 5 ENR specialty contractor in the Southeast, built on organic growth through operational excellence and internally promoting our people.

Our purpose is to create great opportunities for people.

We carry out our vision and purpose through a commitment to our four core values...

• We Care
• We Act with Integrity
• We Are Innovative
• We Are Accountable

The Benefits & Perks...

• Base hourly range of $36/hr - $45/hr
• Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
• Long-term disability and life insurance offerings.
• Additional third-party insurance offered.
• Paid time off, paid holidays, and sick leave.
• Employee Assistance Program.
• Maximize your professional development with our award-winning Learning & Engagement team.
• Engage in our "We Care" culture through our many resource groups, brought to you by EMBRACE.
• Career pathing flexibility and mobility.

Who You Are...

As Service Technician Supervisor / Foreman, you are primarily responsible for troubleshooting MEP systems for all customers. This person quickly and efficiently diagnoses problems, communicates the scope of effort out to customers, and identifies the most cost-effective and timely solution to resolve the issue. This individual will also supervise service technicians with varying levels of experience and is counted on to execute production, safety, and quality goals.

This Position...

Some examples of the work you might do includes:

• Diagnoses problems within building systems, and either resolves or escalates them as appropriate.
• Utilizes HVAC diagnostic equipment to identify systems issues.
• Reviews blueprints and specifications to determine work details and establishes safe means and methods to complete tasks.
• Leverages knowledge of building plans to inspect structures and locate key serviceable items.
• Keeps records of assignments and produces detailed work reports to ensure all billing is accurate.
• Works directly with customers to develop solutions to all concerns, issued in order of magnitude.
• Upsells on-going maintenance contracts to non-contract customers, when appropriate.
• Employs specialized techniques, equipment, and materials to accelerate the diagnostic process.
• Directs apprentices engaged in any type of repairs, and coaches them in the proper means and methods for quality, safe, and effective execution of required work.
• Services, repairs, adjusts and tests mechanical devices and equipment.
• Inspects equipment, structures, and materials to identify the cause of errors, safety hazards, or other issues, and solutions or escalates them appropriately.
• Keeps records of assignments and produces detailed work reports with any documentation of damage or loss on site.
• Facilitates knowledge transfer and teaches trade skills to less experienced tradespeople.
• Inspects and ensures the availability of all tools and materials needed to complete a given project.
• Plays a key role in the recruitment and retention of service technicians.
• Assists with Service Technicians' schedules, and ensures all time is recorded and reported via the proper channels.
• Maintains vehicle maintenance, cleanliness and reports all damage to assigned vehicle.
• All other duties as assigned.

What You Need...

• 6-8 years of MEP service experience in industrial, commercial, and/or building HVAC preventive maintenance.
• Universal EPA Certification.
• Basic computer proficiency, including experience with Microsoft and Google products.
• Ability to explain complex HVAC issues to customers in a way they can understand.
• Exceptional time management skills.
• Capacity to leverage leadership skills to facilitate learning, teamwork, and collaborative relationships.
• Must be fluent and able to effectively read, write, and communicate in English.
• Ability to communicate (verbally and in writing) with diverse audiences.
• Must have a valid driver's license.
• Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.
• Ability to travel locally up to 75% of the time.

Preferred Qualifications:

• Completed OSHA 30-Hour Training.
• Qualified Rigger and Signal Person
• Current First Aid/CPR Certification.
• Previous management or supervisory experience.

Conduct Standards:

• Maintains appropriate Company confidentiality at all times.
• Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
• Cultivates and promotes the "Hearts & Minds" safety culture.
• Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).

Work Environment:

• This position operates primarily in the field, responding to customer calls for service on MEP systems. Jobsite work is likely to entail varying exposure to weather, potentially harmful materials or chemicals, fumes, odors, noise, dangerous machinery, and/or other conditions typically associated with a live construction site.

Physical Demands:

This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Harper Limbach LLC is an Equal Opportunity Employer.