Engagement Manager

We are looking for exceptional US-based Engagement Managers to join our rapidly growing movement for Digital Equality. Our clients include the best-known global brands, and they rely on us to help ensure that all digital experiences they offer are accessible to everyone. They trust Deque to engineer, with them, the most efficient route to sustained digital accessibility. While Deque's expertise in strategy, process, and technology is deep and diverse, for our clients, all of that is personified in their Deque Engagement Manager.

• Dedicated partners who help clients achieve and sustain digital accessibility
• Knowledgeable in rapidly evolving technologies, tools, and processes for front-end digital development at large organizations, as well as accessibility and the full range of Deque's offerings and capabilities
• Trusted advisors who consult, assess client organizations, build strong relationships, and guide effective change management strategies
• Creative problem solvers who navigate and overcome organizational and technical challenges to effect change quickly
• Proactive in anticipating unmet customer needs and risks before they arise
• Skilled at identifying upsell, cross-sell and expansion opportunities
• The voice of the customer, regularly providing Product Managers insights to improve the customer's experience with Deque's products and services

For the client, you are Deque! But you are not alone. To deliver an exceptional customer experience, you will tap into Deque's deep bench of experts in:

• Accessibility strategy and standards
• Accessibility testing and remediation
• Training, education and coaching
• Program management and product Integration
• ...and more

• Proven experience managing a portfolio of enterprise/strategic accounts while maintaining responsiveness to individual client needs
• Demonstrated success leading cross-functional teams to deliver measurable customer outcomes
• Exceptional verbal and written communication skills, with the ability to present and engage effectively both in-person and virtually

• Bachelor's degree, MBA is a plus or equivalent
• At least five (5) years of experience managing customer accounts on behalf of a tech services company
• At least three (3) years of B2B SaaS product experience
• Familiarity with current digital experience, specifically web and native mobile, design and development tech stacks, toolchains, and Agile methodologies
• Willingness and ability to travel as needed to support customers across the US and internationally