Customer Service Representative - Austell, GA

Empire Distributors Inc, A Leading Beverage Distributor is now hiring a Customer Service Representative. Our company offers excellent benefits, competitive wages and the potential for growth opportunities.

Essential Duties and Responsibilities

* Provides telephonic customer service and assistance. Communicates directly with customers and assists in resolving problems.

* Supports Empire sales representatives by researching products and history and relaying information.

* Processes all necessary paperwork and correspondence to establish new accounts.

* Talks with customers by phone or in person and receives orders. Addresses customer questions or concerns.

* Processes all necessary paperwork and correspondence to establish new accounts.

* Maintains control and processes actions involving order voids, return orders, call backs, check remotes, and invoices not routed.

* Maintains files for all documentation and correspondence.

* Completes paperwork for order pickups, no charges, credits, and routine product orders. Updates customer files and information as needed.

* Solicits sale of new or additional services.

* Addresses complaints concerning billing or service rendered for retail accounts. Refers complaints of service failures to appropriate sales representative.

* Assists with daily, weekly and monthly reports and distribution. Other duties as assigned by the Customer Service Manager.

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

• None

Computer Skills

• To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software. Also, the ability to navigate SAP software as well as ProDiver business intelligence software is required.

" Empire is proud to be an equal opportunity employer and a drug free workplace. We are committed to ensuring that all employment decisions are made on the basis of qualification, merit, and business need; without regard to race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status or any other basis covered by appropriate law. "