Implementation Consultant

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• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Collaborate with colleagues and managers to design, implement and proactively manage a superior software experience for our clients.
• Host client-facing meetings to understand and document clients' business processes.
• Configure applications based on business needs and accepted best practices.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client's needs.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how tos".
• Act as liaison between the client and the company's technical staff including conveying technical information so that non-technical individuals can understand.
• Work closely with implementation field staff, Project Managers, and clients to troubleshoot and resolve critical issues and ensure training days are not interrupted.
• Provide follow-up assistance to clients on highly complex applications or processes, as necessary.
• Work closely with clients, internal business units, and third-party vendors to ensure successful data transfer between products.
• May participate in the annual User Conference. Facilitate user group discussion on assigned modules/topics.
• Perform other job-related duties and responsibilities that may be assigned from time to time.
• 5-50% travel expected.

• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal skills including verbal and written communication, strong attention to detail, and customer service.
• Strong Microsoft Office skills (including but not limited to Visio and related tools).
• Strong problem solving and analytical skills.
• Ability to be successful working on highly visible deliverables
• Demonstrated ability to successfully collaborate across team or division boundaries
• Proven ability to consult successfully with clients by exhibiting sound judgment and presenting viable recommendations.
• Strong organizational skills with a proven track record of prioritizing, managing, and executing multiple priorities successfully.
• Amazing team player and constant learner.
• Desire to work in a fast-paced, entrepreneurial environment.
• Must be able to travel.
• Ability to use low-code tooling to configure project deliverables.
• Familiarity with SQL a plus