Learning and Development Consultant

Job Summary

The Learning and Development Consultant is responsible for the design, development, and delivery of effective learning programs and knowledge tools to support employee development and organizational goals. The core function of this role is rooted in Instructional Design and Content Management to advance our performance-based learning strategies within the Claims Learning & Development team. This role is responsible for designing, developing, and optimizing, learner-centered training content, maintain, and maturing our Claims Reference Library (CRL) that supports on-the-job performance. The Consultant partners with L&D leaders, subject matter experts, and operational leaders to develop performance-driven learning solutions. The role is also responsible for identifying learning needs, developing, and implementing training programs, evaluating program effectiveness, and continuously improving learning initiatives. The role works collaboratively with key stakeholders, such as HR business partners, subject matter experts, and leaders, to ensure that learning initiatives align with business objectives and support the development of a skilled and knowledgeable workforce. The role utilizes learning technologies, such as learning management systems (LMS), authoring tools, and other e-learning platforms, to design and deliver effective training programs and track learner progress.

Job Responsibilities

• Lead the governance, structure, and optimization of the Claims Reference Library to ensure timely access to accurate and actionable performance support materials.
• Design and develop instructional materials including facilitator guides, participant guides, job aids, assessments, and other training resources for virtual, instructor-led, and blended learning programs.
• Strong knowledge of P&C Claims, adult learning theory, Human Performance Improvement principles, and instructional design models such as ADDIE.
• Incorporate emerging technologies, such as AI and content authoring tools, to streamline learning development and delivery.
• Develops the overall strategy and execution of designing, developing, managing, delivering, and maintaining business unit/segment training programs, vendor relationships and performance.
• Acts as a recognized learning and development subject matter expert for Claim operations.
• Maintains effective and ongoing communication with business unit/segment staff, internal and external business partners, and leadership; collaborates effectively within the business unit/segment and across the organization to remain current on trends, share new information and best practices, and identify impacts to the technical curriculum.
• Conducts needs assessments to identify performance gaps, learning needs, and skill development opportunities within the organization; designs learning solutions to address those needs.
• Evaluates the effectiveness of learning programs through Kirkpatricks assessment methods, gathering feedback from learners and stakeholders, and using data to continuously improve learning initiatives to measure their impact on employee performance and organizational goals.
• Proficiency in authoring tools (Articulate, Rise, Adobe Captivate), LMS platforms, and knowledge management systems.
• Ensures compliance with relevant policies, regulations, and industry standards.
• Prepares reports and documentation related to learning and development initiatives, progress, and outcomes.
• Stays updated with industry trends, best practices, and emerging technologies in the field of learning and development, and continuously improves professional skills through ongoing learning and development opportunities.
• May perform talent management responsibilities for up to two employees including navigation of employee related issues that impact morale and work environment to ensure a high performing team.
• This includes hiring and selection, succession planning, performance and compensation management, and employee development and career coaching, as required.
• Excellent project management skills to manages priorities and workload distribution and removes barriers that impede progress.

Job Qualifications

• 5+ years of experience in P&C Claims preferred.
• 5+ years of experience in Organizational Learning and Development or related technical experience.
• Bachelor's degree in Instructional Design, Organizational Development or a related field and/or commensurate experience.

Location

Remote

Preferred Certifications:

• Associate Professional in Talent Development (APTD) or Certified Professional in Talent Development (CPTD) or other instructional design certifications.

Behavioral Competencies

• Collaborates
• Customer Focus
• Communicates Effectively
• Decision Quality
• Nimble Learning

Technical Skills

• Learning Content Analysis
• Learning and Development Theories
• Training Programs Evaluation
• Learning Software
• Data Reporting
• Facilitation
• Learning Strategy
• Training Programs Implementation
• Content Creation
• Developmental Needs Assessment

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.