Sr Manager, Guest Services (DGS)

Posting Date

GENERAL PURPOSE OF THE JOB

This position will lead strategic transformation efforts that optimize the patient admissions experience across DaVita. This role is accountable for defining and executing a product vision and roadmap that ensures seamless transitions of care for patients, providers and internal teammates. The Senior Manager will manage multiple, large-scale initiatives and mentor cross-functional teams to deliver high-impact outcomes. The ideal candidate demonstrates the ability to synthesize complex data, translate strategy into execution, influence stakeholders, and develop emerging leaders. Success in this role requires a strong blend of product ownership, operational acumen, and inspirational leadership that aligns with DaVita's core values.

ESSENTIAL DUTIES & RESPONSIBILITIES

Strategic Product Leadership & Roadmap Execution:

• * Defines and drives a multi-quarter roadmap that aligns with DaVita's enterprise strategy.
  * Manages prioritization across multiple products and ensures delivery of business value.
  * Connects product strategy across ROPS and other DaVita lanes, anticipating downstream implications and opportunities.

Feature Development, Insights & Executions

• * Leads ideation and solutioning for new product features by synthesizing data, research, and stakeholder feedback.
  * Ensures excellence in product requirements and user stories while mentoring teams on user-centric design.
  * Sets and monitors product success metrics, leads user acceptance testing, and iterates based on insights.
  * Drives alignment with legal, compliance, and risk to ensure safe and scalable implementation.

Stakeholder Engagement & Team Development

• * Builds high-performing, cross-functional teams and cultivates leadership within the product lane.
  * Establishes strong collaboration with business, IT, and operational stakeholders.
  * Leads key communications and presentations tailored to executive and cross-functional audiences.
  * Mentors analysts and associates, contributing to their development and building a pipeline of future leaders.

Other duties as assigned.

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

• Bachelor's degree in business administration, economics, computer science, software engineering, marketing, communications or healthcare
• 6+ years of product experience in an agile environment, focused on digital products or Experience leading business transformation initiatives from concept through implementation with tangible impact on operating/financial performance
• Proven ability to manage large-scale product initiatives from vision to execution
• Strong strategic thinking, organizational agility, and stakeholder influence
• Experience mentoring others and developing leadership capability within a team
• Strong relationship building skills & ability to partner with technical & senior business stakeholders to accomplish goals
• Familiarity with healthcare operations or IT environments

TRAVEL AND TIME REQUIREMENTS

Travel: up to 15% of time as required

Nights/Weekends: As needed to meet project objectives (releases, etc.)

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.