Help Desk Technician

We're looking for a skilled IT Help Desk Technician to provide top-tier technical support, troubleshoot issues, and ensure seamless IT operations. In this role, you'll assist users with hardware, software, and network-related concerns, helping maintain productivity and efficiency. This position will be based in our Woodridge, IL office.

About Us

V3 is more than just a place to work. It is a place where you can make an impact, build your skills, create your path and dive into meaningful, rewarding work that is challenging, inspiring and fun!

As a civil engineering consulting firm, we transform communities. Our diverse array of specialties includes civil engineering, contracting, environmental, planning, landscape architecture and surveying services. We believe in excellence in all we do and have an unwavering commitment to success. We have over 425 employees, with offices in six states and one in Canada. Our IT Group provides technology support across the entire company. We are a growing firm and that creates exciting opportunities for our staff!

Key responsibilities include:

• Help desk monitoring, first-level diagnostics, troubleshooting and resolution.
• Basic system set-up and disconnection including network domain, Exchange, CRM and phone accounts.
• Laptop and desktop computer builds (installing, configuring, imaging, creating user profiles, etc.).
• Basic PC hardware and software support.
• Basic printer, copier and plotter troubleshooting and maintenance.
• OS troubleshooting and resolution.
• Remote user support.
• Perform back-up restores.
• Assist with other IT functions as needed.

Qualifications:

• Technical diploma or college degree in Information Technology is preferred.
• 2 to 3 years of related IT experience is preferred.
• Demonstrate problem-solving skills.
• Ability to work well with others and prioritize requests in a fast-paced environment.
• Willingness to accomplish all tasks assigned in a positive and timely manner.
• Strong time management, customer relationship and verbal communication skills.

Benefits:

• Competitive salary, benefits and performance-based bonuses.
• Health Savings Account with V3 funding contribution.
• Retirement plan with up to 6% company match.
• Paid time off, holidays, and volunteer paid time off.
• Professional development opportunities.
• Collaborative and supportive work environment.
• Explore our website at www.v3co.com to learn more about us!

Join Our Team! If you are ready to join a growing firm with a vibrant culture, where you can take your career to the next level, submit your resume today!

V3 IS AN EQUAL OPPORTUNITY EMPLOYER: disability / veteran