IT Service Desk Technician

Merrick & Company is actively seeking a high-energy IT Service Desk Technician to join our dynamic IT support team. This full-time position is based in our Greenwood Village, Colorado office and is responsible for supporting employees across all Merrick locations. Onsite with 1 Remote Day per Week After 90 Days.

Pay range for this position is $26.00 - $32.00 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience.

As a key member of our Service Desk team, you'll serve as the first point of contact for all internal IT support needs. This position focuses on Tier 1 issue resolution, ticket assignment and management, and exceptional customer service. You'll be expected to work independently, provide on-site regional office support as needed, and participate in occasional travel to Merrick offices (travel expenses reimbursed).

• Serve as the first-level contact for IT incidents and service requests.
• Log and track tickets using ManageEngine ServiceDesk Plus (SDP).
• Categorize, assign, and escalate tickets as necessary.
• Provide timely and accurate resolution of technical issues.
• Support workstations, laptops, smartphones, and conferencing tools.
• Maintain inventory and manage lifecycle of computer hardware.
• Train end users on software, hardware, and Merrick IT policies.
• Assist with setup and troubleshooting of A/V systems and meeting rooms.
• Coordinate and attend executive presentation production events.
• Participate in after-hours on-call rotation and occasional weekend support.
• Maintain a clean and organized workspace.

• Strong knowledge of Windows OS, computer hardware, and basic networking.
• Experience with video conferencing tools (Zoom, Teams, WebEx).
• Education Level: High School Diploma or equivalent.
• Must be able to lift up to 70 lbs.
• Must have a valid driver's license and be insurable under Merrick's insurance carrier.
• Excellent organizational and interpersonal skills.
• U.S. citizenship (due to project requirements).
• Local candidates only (no relocation assistance).
• Daily physical presence in the Greenwood Village office is required outside of the one remote work day per week.

• Prior experience in an IT support or service desk role.
• Technical training or certification in an IT-related field.

• Employee Owned - all eligible U.S. employees have an Employee Stock Ownership Account.
• Robust Employee Referral Program.
• Annual performance and compensation reviews.
• Professional Training and Development.
• Employee Recognition Awards.
• Peer Mentor Program
• And Much More!

• Apply online only. No e-mail, hard copy or third-party resumes accepted.
• Merrick & Company offers a competitive compensation and benefits package which includes health insurance, dental and vision coverage, 401(k), and paid time off (PTO).
• Merrick is an Equal Opportunity Employer, including disability/vets.
• Employment with Merrick is contingent upon completion of a pre-employment background check, MVR check, and drug screen.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.