Communications Coordinator

Connect to a career at City Utilities! CU has been connecting our community to the services they need for every day life since 1945. From electricity to power our lives, clean water to be healthy, natural gas to stay warm, internet to keep businesses connected, to transit services to get them where they need to go.

Salary:

Grade 55
Minimum: $1,072.78/ week
Midpoint: $1,314.16

PURPOSE OF POSITION:

Under the direction of the Supervisor - Marketing & Communications, the Communications Coordinator is responsible for providing value to all areas of the department. Responsibilities will include creative writing, content creation, development and implementation of communications campaigns, print services support, and expansion/development of employee relations programs. Serves on Crisis Communications Team.

ESSENTIAL JOB FUNCTIONS:

1. Responsible for creating and writing content for internal and external communication pieces, such as eNews, CU@Work, On the Go, Wellness Flyers, digital signage, brochures, and other related materials. Works closely with graphic designers to ensure final materials are visually effective, accurate and aligned with brand standards.

2. Works with the Manager-Communications to ensure timely delivery of news releases and media notifications and monitors media reporting.

3. Regularly reviews and updates information on the CU Connect site and CU Engage.
4. Updates and delivers information using various digital communication platforms including social media management software, electronic newsletter delivery, texting/robocall platforms, digital signage and websites.

5. Responsible for coordinating with vendors to support the printing needs of the utility.

6. Serves on the crisis communications team and is prepared to implement the crisis communications plan by developing and distributing urgent messages to internal and external audiences.

7. Performs other related duties as required or assigned by management.

QUALIFICATIONS:

Education and Experience:

Degree in communications, creative writing, marketing, public relations, journalism or related field is required. Exceptional communications experience may be considered in lieu of a degree. Two years of creative writing and/or marketing skills are preferred.

Knowledge, Skills and Abilities:

* Ability to:
o Write and edit clear, engaging, and grammatically correct content.
o Translate technical content into customer-friendly messaging.
o Manage and prioritize multiple projects using workflow tools.
o Successfully navigate various electronic programs including but not limited to Microsoft Office Suites, other applicable information technology applications, and self-service platforms.
o Collaborate and work effectively with other employee, vendors and customers.
* Attention to detail in proofreading and editing.
* Understanding of principles and practices of public relations, internal communications and crisis communications.

* Exceptional oral communication and interpersonal skills to convey information in a clear, concise manner.

* Creative thinking and proven systematic organizational skills to work independently with minimal supervision, determine workload priorities to complete work in a timely manner, and identify and resolve problems.
* Knowledge of digital communications platforms, trends and best practices including social media, website content managements systems, email marketing and other systems.
* Proficient with personal computer applications such as Microsoft Word, Excel, and PowerPoint.
* Maintain adherence to all company policies.

Physical Requirements:

Typically, sedentary work. Ability to express or exchange ideas by means of the spoken word and receive detailed information through oral communication is required. Substantial movements of the wrists, hands, and/or fingers, and close visual acuity to operate a computer is required. Performs bending and stooping for filing purposes.

Working Conditions:

Duties are primarily performed in an office environment.

Miscellaneous Requirements:

* Employee must remain alert and aware of their surroundings at all times and maintain the ability to respond to changing circumstances in a timely manner.
* Must be able to work successfully with diverse groups of people.

TESTING

Testing may be required.

EEO

City Utilities offers equal employment opportunities to individuals without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, disability, age, veteran status, genetic information or marital status. Learn more about CU and EEO.