Assistant Manager I - Mail Operations

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Salary: $52,000 per year (annualized)

Job Summary

As delegated by the Program Manager, responsibilities include scheduling, coordination and quality control to insure fulfillment of contractual obligations. Activities include management of employees, materials, supplies, records. Provide oversight of the DOT location.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as necessary.
• Plan, coordinate, train, motivate, monitor and evaluate performance on employees.
• Interface with contract personnel on all routine matters pertinent to contractual obligations and may provide pricing for additional services/staff or modify contract for overtime funding and contract language.
• Interface with customers on a regular basis to solve issues that arise which may also include meeting with the appropriate staff to resolve issues and make recommendations. May work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules.
• Assist in training staff in the design and implementation of goals and objectives of vocational and behavior plans, documentation and in other areas as needed.

Additional Responsibilities

• Write employee counseling reports as needed.
• Coordinate with Rehabilitation Counselor to solve behavior/attendance issues.
• Participate in Interdisciplinary Team process and other meetings pertaining to employee goals and objectives. Provides input as needed.
• Interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Submit timely and accurate records and reports necessary for the operation of department and contract requirements.
• Assist in direct operations on an as needed basis.
• Notify appropriate personnel when materials or maintenance on machines is needed.
• Adhere to all fire and safety, bomb threat and security protocol regulations within assigned area.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School Diploma or General Educational Development (GED) required. Bachelor's degree preferred.
• Three years' experience in postal operations required, one of which was in a supervisory capacity.

Knowledge, Skills, and Abilities

• Ability to adhere to additional contract specifications required by the government.
• A well organized and self-directed individual who is a team player.
• An intelligent and articulate individual who can relate to people at all levels of the organization.
• Strong problem-solving skills.
• Good writing ability with proficiency in verbal communication skills.
• Excellent customer services skills with ability to market ServiceSource services.
• Excellent Customer Service Skills.
• Must be very organized and detail oriented.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What we offer in our Benefit Plan for Eligible Employees:

Our goal is to hire and retain the best people; therefore, we provide benefits that we believe add value to you. Our comprehensive benefit program features:

• Health coverage for you and your family through Medical, Dental, and Vision plans
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
• An Employee Assistance Program, Wellness Program to help you manage your work and life needs, and Tuition Assistance for eligible employees
• A generous paid time-off program in which the benefits increase based on your tenure with the company

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information