Epic Instruction Designer - ISD Training User Support

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
This position is responsible for analysis, design and simulation of the Epic EMR system. Creates, conducts and maintains training programs related to EMR. Creates process change by integrating new processes with existing procedures. Communicates with staff and participates in the implementation of these changes with impacted teams.

Prior Epic experience specific to hospital admissions, registration, and front desk a plus. Strong organizational skills and ability to multi-task required.

The ideal candidate will have experience with Epic, Windows, M365, Articulate, Camtasia, Captivate, Snagit, and SumTotal.

Responsibilities:

1. Analyzes, tests, and selects courseware design software and training techniques to be used. Designs training program collateral. Develops and programs online courseware and assessments that support the specific work requirements of the user. Adapts training design materials to align with the user's level of responsibility. Analyzes operational process and workflows essential to curriculum design.

2. Builds, tests, and maintains the training environment.
3. Conducts training/instruction of EMR applications, methods, and processes.
4. Develops and manages project tasks on EMR, ensuring the development/creation of training programs. Identifies required activities and task dependencies across departments, resolving process issues, managing schedules, and collaborating with ISD, members of the project team and targeted users. Defines the EMR application as it relates to the organization's specific work flows.
5. Develops short and long-term training schedules ensuring appropriate resources are secured and proper communications are released advertising availability of training.
6. Develops training plans, manner of delivery, and instructional methods, including tools, tips, and other ideas promoting user self-reliance. Manages updates to policy and procedure documentation related to training.
7. Plans, schedules, supports and communicates project goals, milestones, and deliverables.
8. Provides user support. Serves in a liaison capacity with the user community on problem solving and identifying improvement to new and existing operational systems. Other Information

Education Requirements:
* Associate's degree in Adult Education, Business Administration or related field
Licensure/Certification Requirements:
* No licensure or certification required.
* Epic certification within six (6) months from date of hire.
Professional Experience Requirements:
* No prior experience required.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Training User Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $30.73 - $44.18 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.