Loss Prevention Supervisor

This is the third of three levels in the Loss Prevention series. Incumbents supervise five to seven Loss Prevention Officers during daily activities. Responsibilities may include ensuring the maintenance and inspections of life safety equipment; training personnel; making tactical decisions during emergency and non-emergency incidents; scheduling of personnel; maintaining records; and preparing related documents. This position will occasionally require working flexible hours as assigned.

Essential Functions:

• Supervises staff to include prioritizing and assigning work; evaluating performance; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe work environment; and making disciplinary recommendations.

• Plans, coordinates, and directs the activities of the Security Department, manages resources, and establishes departmental goals and objectives while delivering efficient and effective public safety services to the city.

• Develops and implements departmental policies, administrative rules and regulations governing personnel, standards of performance, operational procedures, and other activities.

• Plans, oversees, coordinates, and implements the Department training program for staff. Tracks employee training hours and expenses; updates and maintains specialized database systems purchasing of supplies including, Uniforms, Duty Gear, Body Armor, Vehicle Equipment, safety supplies, medical supplies, firearms, Tasers, and other related equipment

• Specializes in the maintenance and servicing of life safety equipment.

• Schedules, performs, and documents inspections of life safety and other essential equipment and City facilities.

• Enters work orders as needed and follows up to ensure discrepancies are resolved.

• Guards, patrols, and monitors City facilities to prevent theft, violence infractions of rules, and other forms of loss.

• Makes short term decisions on actions needed during emergency situations.

• Grants or denies access to restricted areas of facilities.

• Provides accurate and timely responses to telephone and in person inquiries from the public and gathers and provides information to personnel as applicable.

• Notifies public safety and personnel in the event of an emergency.

• Analyzes information to choose the best solution and solve problems.

• Prepares and manages departmental and project budgets; forecasts staffing, equipment, and material expenses for budget planning; monitors and controls expenditures; and adjusts budget items as needed.

• Enters, transcribes, records, stores, and maintains information in written and/or electronic form.

• Performs other duties of a similar nature or level.

• Performs other related work as required.

Education and Experience

• Associate's Degree in a course of study related to the occupational field.

• Two (2) years of experience in armed security or law enforcement.

• An equivalent combination of education and experience sufficient to perform the job's essential duties.

License and Certifications

• Possession of a valid driver's license.

• Private Protective Security Armed Guard License from the State of Tennessee Department of Commerce and Insurance

• Certified Inspector through Tennessee Fire & Codes Academy in at least one of the following topics:

  • Performing Fire Inspections

  • Inspection of Fire Alarm Systems

  • NFPA 25 Inspecting Sprinkler Systems

MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED

Knowledge, Skills, and Abilities:

Knowledge of:

• Supervisory principles.

• Public safety, security, environmental and loss prevention.

• Tools and equipment used in security and loss prevention to include alarm systems, video monitoring, handguns, night sticks, first aid kits, fire extinguishers, and two-way radios.

• Customer service principles.

• Applicable Federal, State, and local laws, rules, and regulations.

• Recordkeeping principles.

• CPR/First Aid.

• Computers and related software applications.

Skill in:

• Monitoring and evaluating employees.

• Prioritizing and assigning work.

• Critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to give and receive work direction.

Physical Requirements:

The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Additionally, the following physical abilities are required:

• Balancing: Maintaining body equilibrium to prevent falling while walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

• Crouching: Bending the body downward and forward by bending leg and spine.

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping: Applying pressure to an object with the fingers and palm.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.

• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

• Mental Acuity: Making rational decisions through sound logic and deductive processes.

• Reaching: Extending hand(s) and arm(s) in any direction.

• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

• Standing: Particularly for sustained periods of time.

• Stooping: Bending body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.