IT Systems Support Professional

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

The UGA Facilities Management Division is the largest of 7 divisions reporting to the Vice President for Finance and Administration. The exceptional staff of over 800 personnel manage, operate, and maintain campus landscapes, buildings, and infrastructure to promote the long-term sustainability of the University of Georgia.

Monday-Friday, 8:00 AM-5:00 PM, On call rotation
Some nights and/or weekend work may be required to meet the needs of the organization.

Must be a current UGA employee to apply

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

The IT Systems Support Professional position, which reports to the IT Manager of Systems and Infrastructure within FMD-IT, is responsible for the implementation, maintenance, and troubleshooting of various hardware, software, and networking. Typical responsibilities include maintaining virtualization infrastructure for VDI and hosted virtual servers, configuring networking switches and firewalls, monitoring and testing the backup infrastructure, security patching, and assisting the helpdesk with ticket completion. This role works closely with the FMD-IT helpdesk, as well as other departments across the UGA campus, to ensure that exceptional service is consistently provided.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Systems administration including designing, maintaining, upgrading, and troubleshooting physical and virtual servers, VDI environments, network infrastructure, and firewalls.

Maintaining, upgrading, and supporting hardware and software for FMD end users, HVAC systems, and other systems as needed.

Planning, creation, management, and maintenance of Active Directory objects and group policies. PowerShell scripting for automation, management, and reports.

Project management coordinating with other departments, external contractors, and vendors.

Creating and maintaining documentation related to systems, applications, and processes.

Other duties as assigned