New 
Student Services Analyst (Academic Advisor)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Chandler | |
 May 29, 2025 | |
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Student Services Analyst (Academic Advisor) Job ID: 321393 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $51,558.00 - $67,025.00/annually, DOE Grade 114 Work Schedule Fall & Spring semesters: Monday 9am-6pm, Tuesday-Friday 8am-5pm; Summer semester: Monday-Thursday 7am-6pm, Friday off Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Student Service Analyst provides leadership and program coordination for the Academic Advising and Career Services department. Considered a content expert in academic advisement and student support within a Field of Interest. The position engages in proactive case management, is responsible to monitor student progress and completion, and coordinates student resources & referrals as needed. This position may lead a Field of Interest or other assigned cohort team and monitor team performance, duties, and/or schedules as well as perform problem resolution and program management and evaluation. Essential Functions 45% - Provides professional-level end-to-end Academic Advising to an assigned caseload of students, to support student learning, persistence, and degree completion. Provides 1:1 and group academic advising sessions, on-boarding and retention strategies, and holistic student success support to students. Provides students with guidance on goal setting, decision making, degree and certificate options, transfer pathways, and course selection. Implements Guided Pathways framework to program advisement by acting as the primary liaison and academic advising lead for a Field of Interest or specialized cohort, connecting students with academic and personal resources like tutoring, counseling, and career services. Provides ongoing, proactive outreach and follow up to ensure student learning and progress outcomes are met. Tracks cohort data on student degree progress and completion and identifies at-risk students. 25% Manages overall Field of Interest cohort caseloads, including monitoring team performance and duties for quality assurance, training, and evaluation. When serving as a department lead, directs the daily activities of non-exempt staff and provides work direction to the team to meet department deadlines and program management. Problem-solves complex student concerns and provides technical assistance and troubleshooting to front-line staff if problem-escalation occurs. Tracks, analyzes, and evaluates program outcomes. Works collaboratively with academic divisions and other student affairs department leads as an academic advising content expert in the areas of career and educational planning, degree and curriculum requirements for graduation, and student retention and persistence strategies. 20% Assists with the development and delivery of training and professional development to the college community on topics related to student advising and retention. Develops, maintains, and delivers presentations or workshops, and reports program advising data and student retention for assigned cohorts. Coordinates, implements, and evaluates program advising processes and procedures. Makes recommendations for program improvements using evidence-based assessments and strategies. 10% Evaluates and interprets regulations, policies, & guidelines to determine and ensure compliance. Participates and collaborates on Field of Interest events and initiatives. Provides program management and coordination which may include operational planning or assessment. Other duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) full-time equivalent years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications
Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before June 11, 2025 to be considered. **Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications.** EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321393&PostingSeq=1 jeid-a397e5477bc2e743ad264771dd96ba3b | |