Senior Associate, Operations Analyst

Location Designation:Hybrid - 3 days per week

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You willbe part ofan inclusive teamguided by our belief to always be there for each other-providing the support and flexibilityto grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Role Overview:
New York Life's Communications Delivery team is seeking a detail-oriented, data-savvy Operations Analyst to join our dynamic and evolving team. This role sits within the Operations arm of the Communications Delivery Team and is essential to our mission of enhancing and modernizing the ways we connect with our customers across various channels, particularly focusing on digital channels. You'll be at the forefront, playing a pivotal role in creating and analyzing operational data and providing crucial support for project management and executive-level reporting. Additionally, you'll be instrumental in developing methods to improve and standardize our reporting processes.

In addition, your responsibilities will extend to coordinating small projects within our Operations team. This could involve a diverse range of support tasks related to audit, compliance, governance, process engineering, vendor management, expense management, and special improvement initiatives.

We're searching for someone who possesses strong analytical and visualization skills to effectively communicate the impact of the team's work. A high degree of curiosity to understand how and why things operate as they do is essential. Moreover, we need a strong collaborator-someone who can work seamlessly with others but also thrive independently.

What You'll Do:

• Help develop, improve, and maintain dashboards and reporting using Tableau, Microsoft Excel, Smartsheet, and PowerPoint.
• Support the preparation of executive-level PowerPoint presentations, with a focus on clear data storytelling and visualizations.
• Assist in project management and coordination across multiple initiatives.
• Provide governance, compliance, and reporting support, ensuring data integrity and accountability across team efforts.
• Leverage AI tools and platforms (e.g., ChatGPT, Co-Pilot, Excel AI features, etc.) to enhance analysis, automate repetitive tasks, and support roadmap development.
• Work cross-functionally with teams executing digital communications to ensure alignment with strategic goals.
• Analyze operational data to identify trends, outliers, and insights that support strategic decision-making.
• With an eye on continuous improvement, ensure consistency & efficiency of all processes supporting the team.

What You'll Bring:

• Bachelor's degree strongly preferred.Areas of study: Operations, data analysis, Financial, Business Administration, Information Technology or Computer Science
• 3-5 years of experience in operations, data analysis, or financial/expense reporting roles.
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, lookups), PowerPoint, and Tableau.
• Strong analytical skills with the ability to interpret large datasets and translate findings into clear, actionable insights.
• Familiarity with project coordination or project management practices.
• Ability to work independently while supporting a cross-functional team.
• Strong verbal and written communication skills; ability to present findings to leadership in a concise, impactful way.
• Demonstrated interest or experience with AI tools for data analysis or operational automation is a plus.
• Experience in supporting communications, marketing, or digital engagement teams is preferred
• Exposure to governance and compliance processes within corporate environments is preferred
• Experience with Smartsheet is a plus.
• Knowledge of Scaled Agile and JIRA/Confluence is a plus.
• Background in financial services or insurance industry is a plus.

Pay Transparency

Salary Range:$90,000-$110,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID:91956