Lead Guest Relations Attendant

• Answers questions & problem solves effectively.
• Maintains that staff can easily approach the Lead for help or answers.
• Displays an outgoing personality & shows eagerness to help.
• Maintains an excellent appearance and follows departmental dress code.
• Stays attentive to post duties and job responsibilities.
• Represents department well when interacting with others.

• Uses proper radio communication techniques.
• Greets patient/visitors of the Medical Center determining their needs for assistance, directions, and escorts.
• Assists people into and out of their automobiles and transports all luggage.
• Attends department meetings and training sessions.
• Coordinates with the volunteer escorts to assure a quick and efficient transport of patients/visitors to their destination.
• Parks vehicles safely and promptly.
• Displays respect for other's property.
• Maintains knowledge of Medical Center locations for efficient assistance.

• Assists in handling personnel issues including providing insight or information for disciplinary action when needed and performance evaluations.
• Prepares shift schedules and post assignments.
• Represents department when interaction with other Hospital departments or outside agencies.
• Sees that subordinates effectively perform job duties.
• Takes leadership role and is able to make decision.
• Motivates employees positively and promotes teamwork
• Gathers all pertinent information to make decisions.
• Uses common sense/good judgement in addressing customer service issues.
• Takes initiative in making decisions and taking action.
• Maintains calm approach in stressful situation.

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.