E-Commerce Administrator

The E-commerce Administrator is responsible for launching, managing, and optimizing the company's eCommerce site to drive revenue growth and increase customer adoption. This role plays a key part in enhancing our digital sales presence by executing strategies that expand eCommerce capabilities and streamline customer engagement. The E-commerce Administrator will collaborate cross-functionally with Customer Care, Channel and Product Marketing, Sales and Service Operations, and Global eCommerce leadership, and will liaise regularly with the Global E-commerce Center of Excellence. This position reports to the VP of Marketing, Americas.

Key Responsibilities

• Lead the launch, configuration, and ongoing management of the Americas eCommerce site, ensuring alignment with global standards and brand strategy.

• Proclaim the eCommerce solution value proposition to the market to drive awareness and adoption.

• Implement and manage a long-term eCommerce growth strategy in partnership with regional and global stakeholders.

• Seek user feedback and analytics to optimize the online experience and drive conversion rates.

• Evolve the mindset of our Market Reach teams to promote eCommerce as a primary channel for delivering a superior customer experience.

• Manage digital solution rollouts and enhancements, including training and communications to both internal and external audiences.

• Activate online commercial offerings, bundles, and promotions to increase transaction volume and average order size.

• Monitor customer usage, feedback, and site performance to guide continuous improvement initiatives.

• Collect and prioritize regional platform requirements and contribute to the global eCommerce product roadmap.

• Partner with Sales and Service teams to forecast digital channel growth and identify opportunities.

• Track and report on eCommerce KPIs, using data insights to recommend and execute improvement actions.

• Deliver regular performance reports and strategic updates to senior leadership.

Qualifications

EDUCATION: Bachelor's degree in Business Administration, Marketing, Computer Science, or related field preferred.

EXPERIENCE:

• 2+ years of direct experience launching and/or managing B2B eCommerce platforms.

• Experience supporting cross-functional teams in a commercial or technical enablement role a plus.

• Success in implementing digital tools and managing eCommerce rollouts preferred.

KNOWLEDGE & PERSONAL ATTRIBUTES:

• Self-starter with strong business acumen and ownership mindset.

• Proven communication, prioritization, and time management skills.

• Enthusiastic, ethical, reliable, and capable of influencing across functions.

• Customer-focused and results-oriented.

• Able to conduct training, lead meetings, and confidently present to senior leadership.

• Occasional overnight travel required.

TECHNICAL & COMPUTER SKILLS:

• Proficiency in Excel and PowerPoint.

• Experience with:

  • Google Analytics

  • Power BI, Tableau, or related data visualization tools

  • CMS/DXP systems (e.g., Uniform)

  • Salesforce CRM, MCAE, and Lightning Commerce

  • APIs and systems integration

• C++ certification is a plus.

Let's create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

Benefits

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus' as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit ourFAQ for job applicants.

Talent Acquisition Process

Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.

Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.