Guest Service Representative and Front Desk Clerk - NoMad - Park MGM

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As the NoMad Guest Services Representative and Front Desk Clerk at Park MGM you will set the stage for an elevated guest experience with your welcoming smile and service. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us by coordinating guest needs including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special services as needed.

THE STARTING PAY RATE: $19.85 per hour

THE DAY-TO-DAY:

• Manage all inbound and outbound calls with a polite, efficient, and enthusiastic approach, adhering to Company and Departmental standards.

• Maintain professionalism and tact during frequent interactions with customers, colleagues, and other departments in a fast-paced setting

• Coordinate dispatch services for guest requests, including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special services as needed

• Enter service requests into the system for departments such as housekeeping, front desk, bell service, limousine service, facilities, and room service

• Provide information to guests about property events and amenities upon request

• Ensure accurate documentation and record-keeping for all guest requests and interactions

• Coordinate bell and limousine service according to front service department policies and procedures

• Maintain comprehensive knowledge of room service menu items and suggest additional food options when appropriate

• Operate the paging system and TDD (Telecommunications Device for the Deaf) machine as required

• Share important customer insights with management, offering suggestions to enhance processes, products, or service offerings based on interactions and observations

THE IDEAL CANDIDATE:

• High school diploma, GED or educational equivalent

• 1+ years of prior relevant experience in a high-volume call center or customer service experience

• Experience in a similar resort environment

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off-shift.

• Health & Income Protection benefits (for eligible employees).

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10236

Are you ready to JOIN THE SHOW? Apply today!