HVAC Filtration Service Supervisor

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries and over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.

We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 98,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics.

Our culture of continuous improvement, safety and world class operations is driven by our people-centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.

Position Objective:

Key role managing the filter service department for the AAF International New Jersey Branch, while managing and developing skilled service technicians to increase service business in the market The Filtration Service Supervisor oversees and manages the filter service department, ensuring efficient operation and customer satisfaction. This includes leading a team of technicians, managing schedules, and resolving customer issues. Manages staffing levels, while hiring, training, and evaluating team members.

Key Accountabilities:

*Team Leadership:

Leading and motivating a team of field technicians, including hiring, training, and performance management.

*Scheduling and Dispatching:

Managing the service schedule, dispatching technicians to service locations, and ensuring timely and efficient service delivery.

*Customer Service:

Addressing customer inquiries, resolving complaints, and ensuring customer satisfaction with service provided.

*Technical Support:

Providing on-call technical support to field technicians, troubleshooting issues, and ensuring proper service execution.

*Quality Assurance:

Ensuring that all service jobs meet quality standards and that service procedures are followed.

*Data Management and Reporting:

Tracking service metrics, analyzing data to identify areas for improvement, and preparing reports on service performance.

*Process Improvement:

Identifying and implementing process improvements to enhance service efficiency and effectiveness.

*Communication:

Maintaining clear and effective communication with customers, technicians, and other departments. Ensure service strategy is closely aligned with US branch business unit strategies. Work closely with Service Director and District Sales Managers on regional goals.

*Budget Management:

Controlling and managing service department expenses within budget constraints.

Position Requirements:

Skills and Qualifications:

*Strong leadership and management skills.

*Technical knowledge of filters and related equipment.

*Excellent communication and customer service skills.

*Problem-solving and analytical skills.

*Organizational and time management skills.

*Experience in scheduling and dispatching.

*Ability to work under pressure and meet deadlines.

*Experience in hiring, training, and evaluating employees.

*Knowledge of relevant safety regulations and procedures.

BUSINESS:

This position is located in New Jersey

*HVAC Certification strongly preferred

*HVAC experience

*Experience with hand tools

KNOWLEDGE/EXPERIENCE:

*Sales and Service experience in filtration, HVAC background

*Strong cross-functional teamwork and communication skills within in a highly matrixed organization.

*Able to interpret industry standards, technical drawings, and specifications.

*Must have strong digital literacy in Microsoft Office. This includes Teams, SharePoint and SAP.

*Attention to detail and accuracy in data entry, work packages and schedule management

*A leader with strong conflict resolution skills, resiliency

*Good organizational & project management skills, able to prioritize & complete a high volume of work to specific deadlines

*Site and Field Safety Training

SPECIAL SKILLS:

*Strong mathematical skill is needed to calculate percentages and to verify figures.

*Must be comfortable driving 16' ft van/truck

*Strong people skills to promote engagement and loyalty

*Able to rapidly change directions for conflict resolutions

*Ability to adapt to a fast pace and evolving working environment

PHYSICAL DEMANDS:

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Must be able to lift up to 50 pounds.

*Must be able to sit or stand for extended periods of time.

*Must be able to sit at a desk and operate a computer and keyboard with accuracy and efficiency.

*Must be able to stand and reach with hands and arms.

*Must be able to climb ladders and stairs

*Must be able to withstand both hot and cold atmosphere depending on weather conditions.

*Able to climb all types of ladders