Voice Engineer | Avaya | Full Time

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma or G.E.D. equivalent required.
• Minimum seven (7) years of experience supporting and implementing VoIP systems and endpoints in complex multi-site VoIP networks required.
• Minimum of seven (7) years of experience related to complex dial plans. Examples would be the design and implementation of a multi-site, multiple vendor structured dial plan.
• Experience with global locations required.
• Minimum five (5) years of experience supporting Avaya voice systems required.
• Experience implementing SIP trunking and configuration of Session Boarder Controllers preferred.
• Experience using tools for the support of complex VoIP environments.
• These are tools used for troubleshooting and diagnosing, system monitoring, capacity planning and performance optimization.
• Examples: Orion Solar Winds, Oasis, NetScout, Wireshark, as well as vendor specific tools for performance optimization and capacity planning required.
• Five (5) years of experience in a multi-vendor voice and data environment consisting of hardware and software from at least two (2) of these vendors in order of preference: Avaya, Unify (formerly Siemens) and Genesys preferred.
• Experience supporting contact center applications.
• This would include the configuration of routing flows/strategies, agent skills, and the running and analyzing of contact center reports preferred.
• Experience with advanced contact center applications such as Work Force Management, Quality or Compliance Recording, Forecasting/Scheduling, IVR systems preferred.
• Experience configuring data switches, VLANs, QoS policies preferred.
• Strong understanding of process flows, and implementation rollouts.
• Strong problem solving and analytical skills.
• Must be highly collaborative and able to work with different organizations and teams.
• Capable of working independently and can effectively communicate with leaders, users, and technical colleagues.
• Excellent verbal, written, and interpersonal communication skills.
• Must be able to effectively communicate complex technical information to a non-technical audience.
• Ability to work quickly and efficiently under deadline pressure.
• Ability to handle numerous projects simultaneously.
• Demonstrated ability to solve complex problems within a converged communications infrastructure.

CERTIFICATIONS/LICENSURES REQUIRED:

• Experience with an ITSM application like ServiceNow preferred. Relevant industry certifications.

• Organization: Corporate Services
• Department: Ascension Ntwk Fac amd TransSr
• Shift: Day Job
• Union Code: Not Applicable