Academic Program Coordinator

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

POSITION SPECIFICS

Program Planning and Management (PPM), a unit within World Campus, is seeking a highly motivated and skilled professional to join our team as an Academic Program Coordinator - Intermediate Support.

Job Responsibilities:

• Build strong relationships with academic partners through effective communication, knowledge of applicable policies and resources, and sharing of information and data.

• Communicate with faculty, staff, and students; respond to inquiries related to individual courses, degree requirements, or the overall academic program.

• Maintain course offering schedules and rollouts and disseminate updates to internal and external stakeholders.

• Work with the program coordinator team to apply program knowledge to enter course offerings in LionPATH, including section, instructor, and enrollment management information.

• Create and maintain timeline to plan and track new program development and share reminders and updates with stakeholders.

• Exercise professional judgement with tasks related to course enrollment and the override process.

• Apply knowledge of iTwo and LionPATH to pull queries, interpret data, and create reports and detailed presentations for internal and external partners.

• Send student accessibility notifications to World Campus instructors and stakeholders on a semesterly basis.

• Facilitate the resolution of faculty and student academic concerns.

• Build and maintain an extensive knowledge base of unit processes and university policies.

• Create and distribute agendas for academic program team meetings and meetings with stakeholders; draft and send meeting notes.

• Participate in cross-unit projects and serve on committees as needed.

• Assist in the offering of faculty services and events.

• Resolve issues related to the above with internal and external stakeholders.

Skills/Competencies/Experience:

• Excellent collaboration, interpersonal, and communication skills

• Apply critical thinking skills to creatively problem solve

• Strong time management and organizational skills with great attention to detail

• Ability to manage multiple projects simultaneously and prioritize work in a fast-paced environment

• Follow complex directions, processes, and procedures

• Proven ability to self-motivate and work both independently as well as being committed to being part of and contributing to a team

• High level of professionalism

• Customer focused, proactive, flexible, and embraces change

• Ability to learn quickly and demonstrate a proactive demeanor

• Work experience using Microsoft Office 365 tools (Teams, Word, Excel, Forms, SharePoint, OneDrive, etc.)

• Interest in learning job-related software

• Experience with higher education software systems such as LionPATH and iTwo preferred

• Demonstrates a genuine appreciation for working with diverse populations

• Experience in higher education preferred

• Bachelor's degree preferred

Application Instructions:

For full consideration, applicants must submit a cover letter and resume with their application. Review of applications will begin immediately and continue until the position is filled.

Additional Information:

Typical working hours are Monday - Friday, 8:00 am - 5:00 pm.This is a hybrid position that combines in-person and remote work with in-person activities located at the University Park campus. Questions related to flexible work should be directed to the hiring manager during the interview process.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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