Technical Support Engineer

Job Title: Technical Support Engineer
Location: Greensboro, NC
Zip Code: 27409
Start Date: Right Away
Job Type: Contract
Pay Rate: $50.66 /hr. DoE
Keywords: #TechnicalSupportEngineer

JOB RESPONSIBILITIES:
(position typically requires 8 years or more relevant experience)
Technical Support Engineer work focuses on provide specialized technical assistance to dealers and Client Group stakeholders in order to facilitate resolution to complex product technical concerns and workshop tools. May provide onsite training for customer support personnel.. Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 8 years or more relevant experience).
Provide technical support and technical problem solving on issues reported by the market. Visit markets and customers to support when there are reported technical problems. Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness. Utilize data acquisition and analysis tools.
Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues. Expert level knowledge necessary in the design and development of Class8 Client and Mack truck powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of Client and Mack truck troubleshooting & repair and NA workshop service practices.

Responsibilities typically include:
Managing large projects or (end to end) processes with limited oversight from manager.
Coaching, reviewing and delegating work to lower level professionals.
Problems faced are difficult and often complex.

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans