Practice Support Central Referrals - Physician Services - Remote

Provides administrative and customer service support to the department, administrative staff, QM and clinical staff, to assure quality, efficient and cost effective services.

• Serves as a resource for Senior Director, Unit Directors, Managers, Social Workers, Case Managers and fellow team members. Provides direction, answers questions and resolves concerns including research and resolution of issues and requests ensuring a timely turnaround.
• On front line of referral process with post-acute providersand will be responsible for communicating with referral sources and making sure referrals are processed in a smooth and timely manner
• Post-Acute Referral Center to entire hospital (sending, receiving, and following up on referral) by gathering all appropriate information on the referral and then process appropriate services as needed
• Maintains databases and files, and effectively communicates with the leadership team and staff. Keeps files in a confidential manner.
• Utilizes computer skills to create and maintain databases, spreadsheet files, ensuring accuracy, production and distribution.

Education: Associate degree or equivalent combination of education or equivalent 4 years of experience required.

Experience: Experience in Healthcare practice setting preferred.

Licensure, certification, and/or registration:

Virginia MLTSS (UAI) Certification required to complete orientation and must be maintained throughout employment.

Other Minimum Qualifications: Advanced computer skills with knowledge of a variety of software programs, including Microsoft word, Excel, Access, word processing, spreadsheets and presentation or database software. Excellent communications and organizational skills required.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.