Remote New

Observability Delivery Manager

AHEAD
vision insurance, paid time off, 401(k)
United States
May 16, 2025
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Observability Delivery Manager oversees technical delivery within client engagements, manages a team of Observability Engineers and Architects, and actively participates in billable projects. This role is critical in maintaining profitability, optimizing resource utilization, and driving excellence in service delivery. Responsibilities Directly manage 5-15 Observability Architects, Engineers, and Specialists, fostering their professional growth through coaching, mentorship, and career development planning. Maintain targeted billable utilization and profitability metrics; actively engage in billable projects. Lead the delivery of client projects, ensuring technical excellence, adherence to scope, and successful outcomes. Participate in pre-sales activities, contributing to proposals, scoping review of complex projects/Statements of Work (SOW), manage and lead customers through to resolution for all escalations, and project planning at an hourly/task-level Continuously improve delivery methodology by capturing lessons learned and sharing best practices. Support the development of new observability solutions, intellectual property, and external evangelism through blogs, presentations, and user groups. Qualifications 8+ years of hands-on technical experience in observability, monitoring, or related fields. Demonstrated leadership experience managing and mentoring technical teams. Strong expertise in observability platforms (e.g., Datadog, Dynatrace, New Relic, Splunk, Grafana). Excellent communication, interpersonal, and organizational skills. Proven problem-solving ability and client-focused mindset. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.