Business Operations Manager

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POSITION SPECIFICS

Penn State Extension is a modern educational organization dedicated to delivering science-based information to people, businesses, and communities. We provide access to face-to-face and online education to our customers-when they want it, where they want it, and how they want it-to help them address problems and take advantage of opportunities for improvement and innovation. Partnering with and funded by federal, state, and county governments, we have a long tradition of bringing unbiased support and education to the citizens of Pennsylvania. We make a difference locally through focused engagement with offices in PA's 67 counties and more widely to customers connecting in the digital landscape. As an innovator in education and consulting delivery, we continue to implement a robust business platform and product development process aimed at enhancing our reach and value for our customers.

Penn State Extension is seeking a high performing, positive, enthusiastic, critical and strategic thinking, problem solving Business Operations Manager, who is skilled in financial/budgetary, personnel, and operations management; problem, change, project, and process management; strong relationship building; and thrives in a complex, dynamic, fast changing environment. This individual, as a member of a collaborative team of other Extension Area Business Operations Managers across the commonwealth, will provide leadership, direction and oversight to the operational/business functions and processes for the county extension offices in their assigned geographic area.

Major responsibilities include:

Financial/Organizational Leadership and Management.

• Responsible for managing the overall financial aspects of the assigned County Extension offices, operating effectively and accurately with integrity and excellent stewardship.

• Strategize and develop budgets, working closely with the Area Client Relations Manager; preparing financial analysis, forecasts, and reports; ensuing funds are available for facilities/office operations.

• Authorize and administer financial transactions ensuring compliance with funding source and purpose and processing income and expenses on a timely basis.

• Champion organizational change and provide leadership adherence to organizational policies, procedures, controls and government regulations (Affirmative Action, Civil Rights).

Personnel Leadership and Management.

• Directly supervise and manage work activities of the county based Administrative and Financial Support Staff assigned in the designated geographic area.

• Recruit, hire, orient, mentor, develop and evaluate this Administrative staff.

• Ensure County offices excel in customer service to internal and external clientele.

• Ensure work environment supports and fosters diversity, equity and inclusion.

• Resolve complex issues and concerns; respond to risk management issues and engage appropriate individuals in discussions and resolution to issues.

• Facilitate human resource actions for administrative support positions.

Office and Facility Leadership and Management.

• Manage and oversee the daily operations and maintenance of the Extension offices and any auxiliary facilities such as 4-H centers in designated geographic area.

• Manage and oversee the purchase and maintenance of equipment, fixed assets and supplies to support the office.

• Consult with other departments regarding technology planning and purchasing of equipment and software for staff.

Relationship Leadership and Management.

• Understand and articulate the mission of the College of Agricultural Sciences and Penn State Extension.

• Develop and maintain relationships with internal and external stakeholders to ensure effective communication, collaboration and follow through on organizational initiatives, commitments, and issues; maintain knowledge of complex issues.

• Collaborate with Area Client Relationship Manager to build effective working relationships and liaisons within the geographic area to include county government and other partners.

Travel is required.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Application Requirements:

Applicants should provide a cover letter with their resume and evidence, either woven through their application materials or as separate statements that demonstrate their:

• Management and leadership experience in budget and financial administration, project management, problem and change management, building and maintaining relationships, and application of policy and procedure.

• Commitment to fostering diversity, equity, and inclusive excellence, which creates a positive environment in their work environment.

• Effective human relations, experience in supervising, coaching, and mentoring.

• Outstanding oral and written communication skills and the ability to listen effectively.

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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