Dispatcher

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MV Transportation is seeking a Supervisor who works to direct the day-to-day route operations and report to the Safety Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. They must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. They track and report sign-in/sign-out times, assure routes are timely, and communicate service issues to the Safety Manager as appropriate.

Job Responsibilities:

Takes client calls and communicates issues with drivers and Safety Manager as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to the Safety Manager as appropriate.
• Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.
• Accompany operators to medical facilities as required after accident or injury, ensure proper administration of post-accident drug and alcohol testing.
• Fill vacant shifts as necessary to ensure full service delivery.
• Conduct gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections.
• Identify potential rerouting required as a result of traffic, construction or accident situations.
• Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
• Assist operators with service or passenger problems.
• Assist dispatch and maintenance staff with vehicle change outs that occur in the field.
• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.
• Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on system trends.
• Accurately document all field observations and ensure file maintenance.
• All other duties, as assigned.

Talent Requirements:

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Previous passenger transportation in current project or similar environment required.
• Previous training and/or field supervision experience preferred but not required.
• Excellent safety and service record.
• Knowledge of local training program and local operations.
• Familiarization with service area.
• Knowledge of client and service performance requirements.
• Ability to manage emergency situations.
• Knowledge of project specific vehicles, components and data/communications systems.
• Knowledge of State and Federal regulations and corporate safety programs and policies.
• Ability to read, write and speak English.
• Ability to communicate effectively and work with all departments.
• Ability to work independently and objectively.
• Ability to obtain a Commercial Driver's license with passenger and airbrakes endorsements.
• Ability to work with Excel worksheets.
• Ability to work with Microsoft programs.
• Ability to organize communication through email.

Starting Pay Rate: $29.75/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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