Houseperson

JOB OVERVIEW

The Housekeeping Attendant will be responsible for assisting (delivering and picking up) guest room attendants with linens and trash from guest rooms, including Fresh Connect. Responsible for maintaining the cleanliness and the appearance of the hotel by deep cleaning and preventative maintenance.

ESSENTIAL SKILLS

• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
• Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
• Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to communicate calmly with irate Guests, co-workers or managers in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
• Ability to meet or exceed productivity and performance standards and complete tasks as assigned by manager.
• Ability to understand and carry out instructions in verbal, written or diagram form.
• Ability to understand Guests' service needs.
• Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
• Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
• Ability to interact with people, particularly in resolving complaints and problems.

JOB DUTIES

• Keep work area clean and neat, free from dust and litter.
• Deliver clean linen to guest room attendants and linen closets
• Collect and deliver dirty linen to Laundry.
• Collect trash and recycling from guest room attendant's carts and dispose of properly.
• Deliver all extra supplies to linen closets.
• Vacuum hallways, dust hallway pictures, tables, etc.
• Sweep and mop stairwells and service elevator landings.
• Sweep and mop vending machine areas and keeps machines clean.
• Lock all linen closets at the end of the shift.
• Collect dirty glasses and mugs and take to housekeeping for cleaning.
• Turns in all Lost & Found items following the standard procedures.
• Flips mattresses quarterly.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Be a team player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Ensures total guest satisfaction.
• Follow manager's instructions and performs other duties as directed or assigned.
• Assist in safety and maintenance by tracking items in HotSos for relevant department
• Utilize Room Expediter (REX) system
• Assists with cleaning and organizing store room as needed.
• Cleans ceilings.
• Moves heavy furniture.
• Carpet cleaning.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Frequently. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Constantly. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Constantly.

CLIMBING: Occasionally climbs stairs and stepstools/ladders.

LEG/FOOT USE: Constantly.

REACHING (OVERHEAD/EXTENSION): Constantly. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Constantly. Pushing carts and vacuums down hallways.

LIFTING/CARRYING: Constantly. Lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.

SPEECH REQUIREMENTS: Occasionally required to speak to others in person and on the telephone.

HEARING REQUIREMENTS: Occasionally required to listen to others in person and on the telephone.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.

COMPENSATION

Pay: $29.00 per hour

BENEFITS

Medical, dental and vision are offered through the CBA benefit plan.

The Hilton DC National Mall is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to alesia.green@hiltondcnationalmall.com or call 202-484-1000 to let us know the nature of your request.

Team Player - Works well as a member of a group
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Housekeeping experience (preferred)
Hotel experience (preferred)