Counter Person/Attendant/General Cashier

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, New York, Monticello
May 15, 2025
About Us Welcome to the Kartrite Resort & Waterpark, one of the countries most modern indoor waterparks. Located in the Catskills, this luxury lodge experience is the perfect adventure for families of all ages. We are looking for passionate, engaged team members to join us in creating an unforgettable experience for all of our guests. Apply today to learn more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Counter Person/Attendant/General Cashier is responsible for performing a variety of duties within their assigned food and beverage areas. These duties include executing customer transactions, preparing food and beverage items, expo food behind the line in the kitchen, cleaning both before and after closing, stocking food and merchandise as needed, completing daily inventories, and performing all other responsibilities as directed. The attendant is required to open and close the assigned areas while following opening/closing procedures. This role also requires the ability to use a point-of-sale computer system to complete guest transactions and assisting guests with kiosk ordering. Essential Duties and Responsibilities Receives and visually inspects guest check for any inaccuracies, then closes the check to the proper method of payment, (i.e., cash, credit card or house charge). Ascertains guest satisfaction; in the event of dissatisfaction, tactfully negotiates accommodation. Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications and Skills Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing. Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. Ability to operate a keyboard and Point of Sale procedures. Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $20.34 - $20.34 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.