New

Patient Care Coordinator

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Lansing
May 15, 2025
Description Hours are from 8:30am to 5pm. Monday through Friday. There will be very limited OT and no weekends. Friday, 4:30pm close Will sit at the front desk, take inbound calls, greet guests, set patients up in room. Working with customers/ patients, Answering phones, Ability to handle stress and multi-tasking. Candidates will answer calls from primarily elderly individuals so they much be sympathetic and very patient. They will also assist walk-ins. Essential Job Duties: - Attendance and adhering to the punctuality and dependability policies are key. - Answer incoming calls, maintain open communication with patients, referral sources, corporate and branch offices in other territories. These calls can be transferred depending on where someone lives. That needs to be verified in the call. - Scheduling and registering patients promptly and courteously while recording accurate and complete patient documentation for the data forms. - Will use and learn the W+F software. - Verify insurance information. The more familiar with a variety of insurances and their portals, the better! - Process orders in the system and maintain a current status on orders to be processed. This is where the multi phone calls will go outbound to customers. - The process takes anywhere from 30-120 days. Skills Customer service, Call center, Customer support, Customer service call center, healthcare csr Top Skills Details Customer service,Call center,Customer support,Customer service call center,healthcare csr Additional Skills & Qualifications Must Haves: - Must have good job tenure. The manager is a stickler about tenure. - Some healthcare admin experience or verification of insurance experience would be ideal (Biggest learning curve) - Open to a variety of healthcare experience. (Even Optical) - CSR experience in some form but they are not needing someone in a specific industry. Must be fast pace though. - Excellent attitude given to the customers is a must with the patients. They need to feel taken care of. - Ability to handle the high volume of customer interaction along with the stress levels that come along with that. - Ability to diffuse tough situations. - Attention to detail is key. - Organizational skills are key as well. Nice to Haves: - Any call center type experience is a big plus that comes along with the stress and volume. - They are truly open to any industry but would love someone to have medical exp. - Insurance experience - Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lansing,MI. Application Deadline This position is anticipated to close on May 28, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.