New

Customer Service Case Administrator

TEKsystems
$22.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, South Carolina, Timmonsville
May 15, 2025
Description The Customer Service Case Administrator is a dynamic role focused on providing top-tier customer support. This role will be responsible for conducting in-depth research, evaluation, and timely resolution of product related cases. This role possesses a strong commitment to customer satisfaction, demonstrating an ability to build trust and long-term relationships with customers. Roles and Responsibilities: * Prioritize customer inquiries and solutions through efficient time management and focused attention. * Assess brand loyalty with an emphasis on achieving total customer satisfaction. * Inform customers of Honda's stance, ensuring it's supported by facts and comprehensive data from relevant parties. * Employ a full range of negotiation techniques and abilities to achieve a resolution to promote repurchase intent. * Evaluate requests for customer goodwill individually, ensuring a personalized approach Daily Tasks: Review, research, assess, manage and resolve product-related cases in a timely and efficient manner Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management Provide customers with company's position based on facts and gathered information from all involved parties Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty. Accurately capture and document customer information to capture the Voice of the Customer and ensure all coding is accurate and in compliance with requirements Skills customer support, Microsoft office, customer service, administration, case management, resolution skills, tier 2 support, tier ii support Additional Skills & Qualifications -Proficient in computer systems such as Salesforce and Microsoft Applications (Word, Excel, PowerPoint) -Powersports technical/mechanical aptitude is a plus -Knowledge of dealer sales and service operations Experience Level Intermediate Level Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Timmonsville,SC. Application Deadline This position is anticipated to close on May 22, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.