New

Sr. Manager, Business Sales Implementation- Enterprise

T-MOBILE USA, Inc.
$105,100 - $189,600Corporate Bonus Target: 20%
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
United States, Texas, Frisco
7668 Warren Pkwy (Show on map)
May 15, 2025
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview We are seeking a dynamic and strategic Sr. Manager, Implementation - Enterprise to lead a high-performing implementation team who oversees critical onboarding and implementation efforts for Enterprise clients. This role is critical in driving successful onboarding and activation of complex solutions for large-scale clients, ensuring a seamless transition from sale to service. You will partner cross-functionally with sales leaders, customer success, product, and operations teams to deliver a world-class customer experience that accelerates time-to-value and supports long-term client success. Job Responsibilities: Lead and develop a team of implementation managers responsible for onboarding enterprise customers across complex product offerings. Partner closely with senior TFB Sales and Operations leaders to drive national support, growth, implementation, and retention strategies. Collaborate cross-functionally with Marketing, Legal, Sales, and Customer Care to deliver a seamless and differentiated customer experience. Continuously assess and improve TFB's implementation processes to increase sales productivity, meet client timelines, reduce escalations, and enhance customer satisfaction. Define and track team performance through KPIs, providing insights and reporting aligned with broader business objectives. Hire, coach, and develop leadership talent within the Implementation Management team to scale with the evolving needs of the business. Oversee and execute key projects and initiatives related to implementation strategy, operational planning, and customer delivery. Build and maintain consistent, scalable processes and best practices across the Implementation Management function. Ensure the ongoing professional growth of direct reports by coordinating resources, development opportunities, and performance feedback. Knowledge, Skills, and Abilities: Proven success building and leading high-performance, customer-facing teams Exceptional communication, presentation, and interpersonal skills; ability to effectively articulate T-Mobile's Implementation value proposition to both internal and external stakeholders Influential leadership style with the ability to gain alignment and support for initiatives Strong collaboration skills; open to feedback and able to synthesize diverse viewpoints into action Strategic mindset with the ability to align team direction with broader T-Mobile goals Strong project and process management capabilities, especially across large, complex organizations Awareness of trends in both the wireless industry and customer sectors (Enterprise) Education & Experience Requirements: High School Diploma/GED (Required) Bachelor's Degree (Preferred) 10+ years of relevant business experience in customer operations, account management, or sales support - including experience managing large customer portfolios (Preferred) 4-7 years of experience leading people and teams (Preferred) Telecom industry experience (Preferred) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $105,100 - $189,600 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.