This key Customer Service and Sales role, performed on-site in our Port St. Lucie Florida Blue Center provides customer service, selling insurance products, and promoting value-added services to individuals and small groups in Florida, while also identifying and retaining at-risk customers.
What are the Key Responsibilities:
- Provide Customer Service: Resolve healthcare and insurance-related issues for customers in a friendly and efficient manner.
- Educate and Guide: Educate members on self-service tools and guide them to value-based providers.
- Sell Insurance Products: Sell health and ancillary insurance products to individuals and small groups in Florida.
- Identify and Retain At-Risk Customers: Identify at-risk customers and develop strategies to retain them.
- Facilitate Enrollment and Fulfillment: Facilitate the application process, underwriting, and enrollment, and deliver product fulfillment materials to new customers.
- Promote Value-Added Services: Promote and facilitate APO enrollment and set-up, and host video appointments to generate leads for new sales and referrals.
What is Required:
- 3+ years of experience in a sales and service environment
- State of Florida 2-40 license (must be obtained within 60 days of hire)
- Excellent verbal and written communication skills
- Proficient in MS Office (Word, Excel, PowerPoint and familiarity with internet and web-based tools
- Ability to work flexible hours, including evenings, weekends, holidays ( usually scheduled several weeks, etc in advance)
- Hires in this role, employed by Florida Blue, are only permitted to schedule appointments with Florida Blue, USAble, FCL and Health Options ( No other health and life appointments can be scheduled with any other company while employed by Florida Blue)
What is Preferred:
- Experience with health insurance products to include individual and group plans
- Bilingual in Spanish/English
- Bachelor's degree in a related field Marketing
General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
- Medical, dental, vision, life and global travel health insurance;
- Income protection benefits: life insurance, short- and long-term disability programs;
- Leave programs to support personal circumstances;
- Retirement Savings Plan including employer match;
- Paid time off, volunteer time off, 10 holidays and 2 well-being days;
- Additional voluntary benefits available; and
- A comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Hourly Pay Range: $20 - $33
Typical Hourly Pay Range: $20 - $25
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
Diagnostic Clinic Medical Group
life insurance, paid time off
May 14, 2025