Application Analyst II

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are currently seeking an Application Analyst II that wil be responsible for working with assigned internal clients to assist them in achieving their business objectives through the effective development and support as part of the Commercial Banking Payments, Treasury Management Systems Team. Key responsibilities include managing treasury management systems such as Commercial Center, Pep+, payment systems such as Wires, Swift, ACH, instant payments (RTP, FedNow) and real-time payments. Obtaining specs for new application needs, implementing applications, and supporting and testing existing applications for various issues and updates. The Application Analyst II will contribute to the design, configuration, build, and daily support of these solutions and actively engage with business partners to solve business problems. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverables and valuable business solutions.

The salary range for this position is $62,300 - $122,400 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities:

Support and Manage Current Applications

Manage, coordinate, and provide a consultative support approach to the day-to-day functioning of treasury management and payments processes and ancillary applications.
• Provide superior customer service to external/internal clients, including response to incidents, proactively notifying customers of issues, assessing and communicating business impact, and identifying root cause.
• Monitor and test new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.
• Analyzes system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Communicate and address complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and unit leaders.
• Identify and learn appropriate software applications used and supported by the organization. Continually build product knowledge of existing product features and product requirements.
• Clearly communicate complex technical solutions in a manner that is understandable to internal customers and other partners.
• Must be able to understand, generate, and amend technical documentation in addition to completing formal process documentation.

Facilitate enhancements in line with changing business needs

• Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards; documents requirements.
• Consult with internal clients to gather business requirements, document findings, and develop application specifications to provide optimal solutions to meet identified business objectives.
• Work with internal clients to develop plans for data mapping of new systems or changes to existing systems, processes, interfaces and reports.
• Research and review new or upgraded application functionality with business partners to help them prepare appropriate training and procedures updates.
• Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.
• Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes

Compliance and Risk

• Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed.
• Maintains current knowledge of industry developments including changes in technology and regulations.
• Review and monitor analytics, statistics and relevant data/information.

Problem Solving/Decision Making: Seeks to identify what caused the issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, wisdom, experience, and judgement. Examines problems from various angles and remains open to exploring solutions based on inputs from various perspectives. Recommends process improvements as appropriate to prevent future issues.

Collaboration: Builds rapport and effective relationships with all levels of internal and external stakeholders. Strives to find effective solutions by engaging different ideas, perspectives, and line of business expertise when analyzing a situation or developing a solution. Asks others for their ideas and opinions and works together to form decisions and plan. Actively seeks, develops, and maintains trusted relationships with others to achieve business goals and objectives.

Drive and Execution: Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance. Learns from experience and strives to improve skills to do the job effectively. Actively seeks ways to improve current methods, systems, processes and procedures. Effectively collaborates with others to change/challenge work processes and methods in order to improve performance/achieve goals.

Planning and Organizing: Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives. Sets clearly defined objectives, plans, activities, and tasks to achieve goals; plans for contingencies. Manages assigned tasks within a project with limited supervision.
Strong attention to detail and organization including the ability to prioritize and re-prioritize work effectively. Adapts to unexpected changes in circumstance to ensure targets/deadlines are met.

People Leadership: Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies one's own behavior to accommodate tasks, situations and individuals involved.

Culture Leadership: Listens openly, recognizes different viewpoints, and builds on areas of agreement; gains cooperation through influence; builds effective working relationships within and outside the Department, establishes trust, credibility, and respect through a track record of meeting commitments.

Key Deliverables:

• Support and maintain Treasury Management and payment applications (Commercial Center, PEP+, Base2000, Finastra GFX Wires, SS&C FX trades/wires.
• Participate, implement and deliver in-flight projects on time.
• Provide inputs, ideas for merger activities.
• Resolve incidents in a timely manner and obtain root cause analysis working with vendors.

Qualifications and Education Requirements

• Must have expertise with Treasury Management applications (Commercial Center, PEP+ a plus), Payment's systems such as Wires, Swift, ACH, instant payments (RTP, FedNow) and real-time payments
• Bachelor's degree in computer information systems, Computer Science or equivalent work experience
• 3+ years' experience supporting the configuration and/or development of Commercial Banking, or payment systems.
• Willingness to accept and manage multiple projects/tasks both large and small
• Experience with the Software Development Life Cycle.
• Ability to manage multiple concurrent projects/tasks.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
• Ability to travel and stay overnight as needed

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative.

We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!