SBA Operations Officer
This position is responsible for assisting business development officers by reviewing, analyzing, and preparing loan requests for submission to underwriters. The role involves coordinating approved loans through the closing and funding process and supports other SBA loan servicing officers by collaborating with relationship managers across various divisions (CLC B, Business Banking, Middle Market and Private Banking) who handle SBA loans. Key responsibilities include processing loan payoffs, managing the sale of collateral, and overseeing electronic cues all within a highly regulated environment. This position ensures strict adherence to federal regulations governing SBA guaranteed loans and addresses a broad range of client needs with precision and compliance.
Position Responsibilities:
Loan Request Packaging
- Work closely with Business development officer to underwrite, analyze, and assess new loan applications, providing a comprehensive evaluation that supports both risk management and growth objectives.
- Assist in moving approved loans toward closing and funding, coordinating with internal term teams and external partners to ensure a smooth transition through each stage of the loan process.
Portfolio Management
- Support as needed other SBA Loan Servicing officer. Manage loan processes such as payoffs and collateral sales, following traditional lending protocols adapted for SBA guidelines.
- Collaborate closely with internal teams including relationship managers to keep all relevant stakeholders informed of loan statuses and client interactions.
- Oversee the underwriting process for new SBA loan applications ensuring compliance with SBA guidelines and obtaining the necessary approvals.
Client Engagement and Customer Service
- Support as needed other SBA Loan Servicing officer as the primary point of contact for client inquiries, leveraging in-depth knowledge of SBA regulations and procedures.
- Coordinate with external parties such as CPA's, builders, and equipment providers to gather documentation necessary for loan closing and servicing.
- Explain complex SBA requirements and ensure clients understand their obligations under federal guarantees (which typically cover 75% of the loan principal).
Compliance and Regulatory Adherence
- Maintain up-to-date knowledge of SBA lending policies, federal regulations, and compliance standards.
- Provide guidance and training to internal stakeholders, including relationship managers, to ensure accurate interpretation and application of SBA rules.
- Monitor and document all servicing activities to meet regulatory and audit requirements minimizing risk to both the institution and its clients.
Position Qualifications:
- Bachelor's Degree from an accredited university
- 5 years of Portfolio management, lending, or underwriting experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
May 14, 2025