IPS Strategic Specialist

Job Summary

Assist with strategic projects and discussions with customers, the sales team, in-house departments, and partner companies to drive revenue, and bring new solutions to market. Help create KLS future IPS products and solutions. Spend time in the market to truly understand your customers, how they interact with our products, what they value, what challenges they face, and how we can create innovative solutions for the broader market. Develop business and technical knowledge and demonstrate a high degree of work ethic in the accomplishment of assigned goals.

Essential Functions, Duties, and Responsibilities

• Organize trips to field locations as a product expert to perform job duties and responsibilities at trade shows, customer on-site locations, sales meetings, workshops, cadaver labs, and in surgery
• Deeply understand proprietary and COTS software used amongst the IPS planning platform (IPS Gate, IPS CaseDesigner, FreeForm, Mimics, etc.)
• Use knowledge of IT, regulatory, and end user requirements to collaborate in software development projects
• In-service, maintain, sell, and present on all IPS products and associated software
• Use professional verbal and written communication skills to build relationships and explain technical product information to customers, salespeople, and employees
• Prioritize activities and tasks based on set sales, expense & development goals for the product line
• Organize trips to field locations to perform job duties and responsibilities at trade shows, customer on-site locations, sales meetings, workshops, cadaver labs and in surgery
• Author and assist in publishing product education and product marketing media
• Educate employees in the assembly, use, and maintenance/restock of assigned product(s)
• Research a products market potential and develop a sales & price strategy
• Stay current on and cross reference competitive product offering and pricing
• Stay current on the standard of care and new technologies in the market in which the assigned products are applied
• Ensure the efficiency of products through product design and collaboration with field inventory, warehouse inventory, and shipping key personnel
• Complete necessary documents for Product Development milestones & assist in the creation of regulatory submissions and inquiries during submissions
• Maintain an in-depth knowledge of published clinical and internal testing & evidence for all marketing claims in the assigned product(s)
• Assist with Product Modification Requests (PMR) or Product Variation Requests (PVR)
• Know the proper resources to process a Quote, Bill Only, Consignment, and field inventory or customer return RGA
• Retrieve and Interpret Documents, Know the Quality Policy & Safety Program, Report Product Complaints and Adverse Events, Understand and Follow Off-Indication regulations
• Understand KLS Martin Non-Disclosure Agreements and when to execute them
• Understand government regulations and company policy on customer expense related activities
• Submit expenses for reimbursement pursuant to the company travel policy
• Complete Hospital Credentialing where necessary to perform essential duties
• Performs other related duties as assigned.

Educational and Experience Requirements

• 4-year college degree or equivalent combination of education and experience
• Previous experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Wrike, Concur, Paycom, iOS iPad & iPhone
• Previous or equivalent experience with proprietary or COTS software associated with the IPS platform (Mimics, CaseDesigner, Freeform, etc)

Knowledge, Skills, and Abilities

• Develop and maintain collaborative relationships with all levels within the organization
• Plan and organize internal cross-department meetings to accomplish goals
• Follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem-solve
• Work with minimal supervision and accomplish high level goals with minimal explicit instructions

Skill Requirements

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
• Verbal communication
• Written communication
• Public speaking/group presentations
• Research, analyze and interpret information
• Investigate, evaluate, recommend action
• Leadership and supervisory, managing people
• Basic mathematical concepts (e.g. add, subtract)
• Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

Physical Requirements

• Sitting for extended periods
• Standing for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Lifting/carrying up to 20 pounds various items
• Lifting/carrying more than 20 pounds various items
• Repetitive Motions
• Pushing/Pulling
• Bending/Stooping
• Reaching/Grasping
• Writing

Hazards

• Normal office environment
• Toxic or caustic chemicals
• Electrical current
• Housekeeping and/or cleaning agents