Premium Services Technician

• Receive inbound customer service calls regarding billing and other property and casualty insurance questions or issues.

• Monitor shared email inboxes for the unit and resolves or escalates issues as appropriate.

• Communicate effectively in response to questions from any of the following: agents, brokers, sales support, account managers, customers, and supporting units.

• Handle questions regarding billing and payment histories, cash items, and policy status.

• Use multiple business systems for accounts receivable duties including processing/applying incoming payments and researching discrepancies.

• Conduct appropriate follow-up activities to bring outstanding balance and cash application issues to a timely resolution, while ensuring that quality level commitments are met.

• Handle return mail, stale dated checks, and bank return items.

• Thoroughly reviews non-pay cancellations/reinstatements and determines appropriate action required, including putting cancellation through for processing.

• Produce basic account billing and payment history reports over various time periods per client needs.

• Assist the team in collecting and verifying bankruptcy information.

• May be responsible for training, quality audits of accounts, and procedure development.

• May participate in projects directly related to Premium Services or cash handling, including development of procedures and test plans, and user testing in multiple systems.

• May review invoices/statements for accuracy.

• Perform other job-related duties as assigned from time to time.

What it Takes:

• Associate Degree or equivalent work experience.

• Minimum 1 year of related work experience.

• Intermediate accounting, math aptitude and analytical skills.

• Strong communication and human relation skills, and excellent written and verbal communication skills.

• Advanced personal computer skills in multiple software programs.

• Ability to work within specific time limitations.

• Ability to develop alternate solutions to best resolve billing issues and discrepancies.

• Requires a high level of adaptability.

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.

• Generous Paid-Time Off plan for you to enjoy time out of the office.

• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.

• Extensive Work-Life Resources to lend a helping hand.

• Sentry Foundation gift matching program to encourage charitable giving.

• Continue your education and career development through Sentry University (SentryU).

About Sentry:

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!