Overnight Customer Service Representative

Sentry Insurance
life insurance, parental leave, tuition reimbursement, 401(k), remote work
United States, Texas
May 14, 2025
Provides quality customer service to insureds and customers. Resolves service problems in a contact center environment via multiple channels including phone, email and chat with a focus on quality and timely resolution. Under general supervision, follows standard processes and procedures on assignments of moderate complexity. May refer inquiries beyond level of knowledge or authority to more experienced representatives or published material. What You'll Do As a Customer Service Representative I, you'll work within a call center environment and provide outstanding customer service by assisting customers across all US time zones. In addition, you will: Handle a high volume of inquiries/requests via phone, email, fax, and mail Perform pre-underwriting screening Verify coverage, evaluate submitted bills, and authorize payments Advise customers of billing policies and procedures and process policy changes Resolve customer inquiries and maintain customer relations Work assigned special projects Assists with helpdesk and mentoring/training of peer Customer Service Representatives Receive and record loss reports Provides up front assistance for processing claims What it Takes Associate degree or equivalent work experience 1-2 years of related work experience including prior call center experience with a customer service background High level of accuracy with data entry and strong attention to detail Must be available to work between the hours of 9:00pm CT to 6:00AM CT Monday - Friday and every other weekend. This is a Full-Time Position Demonstrated leadership skills Strong communication skills including ability to effectively communicating difficult news Ability to multi-task prioritizes, communicate effectively, remain organized and work independently Good working knowledge of PC based computers and familiarity with Microsoft Office Bilingual (English-Spanish) skill is a plus What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving. About Sentry All of us at Sentry-more than 4,000 associates-have various talents, skills, and backgrounds. We work together to deliver on our promises to our policyholders every day. We're proud to offer a full line of property, casualty, and life insurance products to help protect businesses, cars, homes, lives, and retirement income. Our headquarters is in Stevens Point, Wisconsin, with claims and service offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Get ready to own your future at Sentry. Opportunities await. Thank you for your interest in Sentry! Amelia Sacco Amelia.Sacco@Sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.