New 
Loan Counselor (Madison, WI ONLY)
 TEKsystems | |
$18.50 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Wisconsin, Madison | |
 May 14, 2025 | |
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*This is a remote role that requires a half day of onsite training in Madison, WI. ** Must live in Dane, Columbia, Sauk, Rock, and Dodge counties.*
*Description* Under the direction of the department Supervisor(s) and assistance of Leads, counsel student loan borrowers in resolving their delinquent accounts in an accurate, effective, and efficient manner. Responsible for handling inbound and outbound telephone calls in accordance with federal regulations, corporate objectives and department policies including those described in the Repayment Solutions Policies and Procedures manual. They will start under the portfolio of older cohort of borrowers (prior to 2010). They're 60 days passed due and will be making outbound calls on a dialer in this role. Call volume is increasing especially on the direct side. There is a payment pause that ends in September and we'll have 4 years worth of people who need educating on their loans. Individuals could have 40 calls per week or 100s per week. Will start with outbound calls and then will get trained on inbound. *Qualifications* Must: - 2 years of customer service experience (Call center experience with emphasis on outbound calls or collections highly preferred) Proven written and verbal communication 40 WPM (Verify via typing test) Good attendance High School or GED minimum *-Must be able to provide relevant/recent professional references * *Hours:* Monday - Friday: 8:00 AM to 4:30 PM. with the possibility of a later start and end time after training, finishing no later than 7pm *Pay and Benefits* The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on May 17, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |