New

Desktop Support

TEKsystems
$24.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Norfolk
May 14, 2025
Description 1. Candidates should have a good understanding and knowledge of installing software and setting up hardware. 2. Proficiency in Windows 10/Office365 products/Outlook/Teams/One Drive. 3. Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests. 4. Must be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, toughbooks, tablets, etc. 5. Experience supporting cell phones and Ipads desired. 6. Experience supporting Audio Visual equipment and HP and OCE printers/plotters desired. 7. Ability to interface with wide variety of clients and must have excellent customer service skills. 8. Previous Helpline or customer service experience desired. 9. Excellent problem-solving and critical thinking skills required. 10. Must have strong listening skills and be able to respond to multiple customer requests or demands. 11.Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team. 12. There is a Oncall Rotation requirement for this position. 13. Configure and test client workstations to utilize VPN access using secure token identification. 14. Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity. 15. Install image systems with appropriate OS for client needs. 16. Install and configure core applications once base OS image has been deploy. Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts. 17. Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP. Skills Desktop, Windows 10, Support, Troubleshooting, Windows, Customer service Additional Skills & Qualifications 1. Excellent customer service skills 2. ServiceNow ticketing experience Pay and Benefits The pay range for this position is $24.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norfolk,VA. Application Deadline This position is anticipated to close on May 24, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.