New

Customer Service Representative

nVent
life insurance, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan
United States, Wisconsin, Madison
May 14, 2025
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: As a Customer Care Representative at nVent Trachte, you will play a pivotal role in ensuring our customers receive world-class support and service. You will be responsible for the timely and accurate entry of customer orders into our ERP system, ensuring that our Customer First core value is upheld. Your day-to-day tasks will include: Timely and accurate order and quote entry into the ERP system. Electronic order review and reconciliation. Resolution of price discrepancies identified at the time of order. Change order entry into the ERP system. Retention of appropriate documents and emails related to orders and change orders. Work closely with Regional Sales Coordinators and Estimating teams to support incoming order volumes. YOU HAVE: Bachelor's Degree or equivalent experience preferred. 1+ years' experience in a Customer Service setting required. Proficiency with Microsoft Office Suite required. Knowledge of ERP/order management systems preferred. Strong communication/interpersonal skills; Ability to speak with a wide variety of internal and external customers. Ability to multi-task and balance shifting priorities to satisfy customer requests. Willingness to collaborate with different departments within the organization to fulfill customer service excellence, including sales, engineering, accounting, and project management. WE HAVE: A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com. Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance Benefits to support the lives of our employees Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan - both include a company match. Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.