End User Specialist II

The Alaka'ina Foundation Family of Companies (FOCs) is looking for an End User Specialist II to support our government customer out of Maui, Hawai'i.

DESCRIPTION OF RESPONSIBILITIES:

• Initiate and submit required requests for service and process Telecommunication Service Requests (TSRs) and Telecommunication Service Orders (TSOs) in support of the communications requirements for the site. Maintain circuit information and perform the limited duties of a Node Site Coordinator (NSC). Respond to the Network Operations and Security Centers (NOSCs), provide limited touch maintenance on DISN equipment, and assist DISN elements. Restore circuit outages and report communication outages. Coordinate with appropriate TCF and network managers to isolate and restore communication outages/faults for all communication circuits. Manage circuit tracking records on a locally developed form or database to include logging outages, tracking restoral times, maintaining circuit diagrams, and performing trend analysis. Evaluate all submitted network technical solutions. Install additional circuits and cable drops to accommodate increased customer load.
• Furnish qualified on-site technicians to provide configuration, installation, monitoring, troubleshooting, repair, preventative, and corrective maintenance for all site operational network infrastructure to include all routers, switches, peripheral equipment, file/print servers, software, configuration, security and vulnerability management, and interfaces.
• Maintain Uninterrupted Power Supply (UPS) capability to all critical network components to maintain system availability.
• Manage the VoIP and VoSIP database at each location to include performing telephone upgrades, relocation, and removal. The VoIP systems are currently comprised of a cluster of Cisco Unified Call Manager (CUCM) servers, Cisco media gateway routers to interface analog phones/Secure Telephone Equipment (STE), and Cisco 7900-series, 7800-series, and 8800-series IP telephones.
• Perform installation support for NIPRNet, SIPRNet, and JWICS LAN, MAN, WAN, VoIP, or VoSIP requirements. The Contractor shall support all integration projects during installations and/or equipment enhancements.
• Provide database management of the operational network to include network topology diagrams, configuration management databases, standardized configurations, backups, report creation, restore, and purging of files.
• Support all inspections of the Contractor's area of responsibility (i.e., Command Cyber Readiness Inspections (CCRIs), Inspector General (IG) visits and actively support Unit Self-Assessments Program and MICT checklist(s) assignment.)
• Furnish qualified on-site technicians to provide change management, software patching, administrative support, troubleshooting, and repair for 15SPSS communications systems encompassing the operational network.
• The communications systems currently encompassing the operational network are Window 7 workstations, Windows 10 workstations, Windows Server 2008, and Windows Server 2012, Red Hat Enterprise Linux (RHEL), Network Printers, Commercial Mobile Devices (CMD), Land Mobile Radios (LMR), and Video Teleconferencing Systems (VTCs).
• The communications systems management AIS include SCCM, Windows System Update Server (WSUS), Remote Desktop, and Remedy Ticketing System.
• Process and track 'Network Change Requests' through the SF approved AIS IAW Local Change Management Plan, Policies and Procedures.
• Answer calls, e-mails, and tickets submitted by customers within 24 hours of notification.
• Other duties as assigned by Supervisor.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Security+ CE certification or above
• Associates degree in an IT related field preferred.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum of two (2) years' experience in a help desk role supporting a DoD installation.

REQUIRED CITIZENSHIP AND CLEARANCE:

• Must be a U.S. Citizen
• Must have an active Secret clearance.

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees

"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kpono Government Services, and Kpili Services, Po`okela Solutions, Kkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit www.alakainafoundation.com

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