Corporate Training & Design Specialist

About DAT

Discover your future at DAT Freight & Analytics, where innovation meets impact. For over four decades, DAT has been at the forefront of transportation and logistics, helping businesses move freight with greater efficiency and confidence. We are a technology company that removes uncertainty from freight for truckers, brokers, and shippers every day. Our advanced tools and data intelligence empower professionals to make smarter decisions, optimize costs, and operate more successfully. Through the industry's largest digital freight marketplace and insights derived from over $1 trillion in freight transactions, we provide the mission-critical information that keeps supply chains running smoothly across the country. DAT is proud to be an award-winning workplace that fosters innovation, celebrates success, and values professional growth. With strategic offices in Beaverton, Oregon, Denver, Colorado, Springfield, Missouri, and Bangalore, India, our teams collaborate to solve the transportation industry's most complex challenges. Ready to shape the future of freight technology? Learn more atdat.com/company.

Application Deadline: 5/30/2025

The Opportunity

DAT is looking for a Training and &Design Specialist to join our Customer Support team in Beaverton, OR. The DAT Training & Design Specialist pushes the bounds of learning design and delivers cutting edge, best in class learning experiences for DAT employees and customers. Trainers play a critical role in onboarding our new employees and helping them make a smooth transition into customer service and support. At the same time, there are opportunities to educate and train customers on DAT products and services. Furthermore, our trainers deliver ongoing training related to new/existing products, processes and procedures, new technology , soft skills, selling and process changes.

What You'll Do

• Facilitating new hire and continuous education training across multiple departments.
• Conducting needs assessments with stakeholders and developing effective strategies, delivery methods, training materials, and curriculum that drives an exceptional customer experience.
• Connects key learning to business priorities and desired outcomes.
• Delivers instructor led training using a variety of learning methodologies, media, and materials. Strong focus on hands-on practice is required to effectively evaluate skills.
• Design, develop and publish customer facing training on a variety of topics in the form of videos, webinars and knowledgebase materials.
• Evaluates training effectiveness and strives for continuous improvement
• Identifies appropriate learning solutions for internal and external customers.
• Builds effective working relationships with trainees to gain trust and respect
• Coaches, mentors, and provide effective feedback to trainees through the process
• Create coaching plans to address process or other training issues
• Documents training attendance and participation. Reports concerns to the appropriate leader
• Partner with company experts to keep industry and product training and training videos up to date
• Contributes to the company knowledge base by adding new information based on agent questions and updating based on changes in the business.
• Keep skills up and materials current by helping the frontline with inbound calls, emails, and chats. This might be as needed when volume is high or planned time.

The Skills and Experience You'll Bring

• Experience in designing, developing and delivering web-based, remote and in-person training courses
• Knowledge of e-learning and/or video capture technology
• Good public speaker
• Excellent communication skills, able to explain complex ideas concisely both in verbal and written presentations, facilitation, persuasion, and leadership
• Ability to effectively speak to and deliver training to large groups of customers
• Ability to collaborate across departments and teams
• Experience creating and publishing customer facing training videos

• Bachelor's Degree from a 4-year College or University OR 3-5 years of related experience and/or training or equivalent combination of education and experience
• Experience in Instructional Design or a related field.
• Experience translating technical or troubleshooting concepts into online learning narratives and instructor led curriculums; write concise copy and optimize text for digital learning.
• Able to manage multiple projects simultaneously and work under ambitious timeframes in a fast paced, high-pressure environment.
• Experience with Google Drive, Google Slides, Google Docs, Google Sheets, etc.

Bonus Skills

• Experience in adult learning theory and how it is put into practice in corporate learning with the ability to do full learning needs analysis.
• Experience with the ADDIE or SAM models of Instructional Design, Bloom's Taxonomy, and other relevant learning theories.
• Experience facilitating ILT classes and working in training the trainer and onboarding programs.
• Experience working on cross-functional projects with a track record of delivery and impact at scale in organizations.
• Experience with Learning Management System infrastructure, producing content/assessment questions and performing administrative tasks and data reports.
• Experience with SalesForce CRM a plus

For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $66,000 + bonus and benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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