Customer Service Representative

Join Our Team as a Customer Service Representative in East Hartford, CT!

Are you a detail-oriented problem solver with a knack for building strong vendor relationships? We're hiring a Customer Service Representative in East Hartford, CT, for a leading provider of indirect industrial supplies. If you're ready to take charge of procurement activities and deliver top-notch service to our clients' valued customers, this opportunity is for you!

Hours and Pay:

• Shift: Monday - Friday, 8:00 AM - 4:30 PM
• Pay: $18-$20 per hour

Key Responsibilities:

• Perform procurement activities to meet customer demand for products and materials (stock/non-stock or spot buy).
• Review and approve inventory forecasts and daily replenishment recommendations.
• Manage purchase requisitions, vendor purchase orders, and expedite or de-expedite as necessary.
• Research and assess vendors for compliance with quality, pricing, and delivery standards.
• Monitor product quality and timeliness, coordinating returns and replacements as needed.
• Negotiate vendor returns for aging, expired, or excess inventory.
• Communicate with vendors to resolve issues and ensure timely deliveries.
• Maintain strong relationships with suppliers, vendors, and customers.
• Research and resolve account payable nonconformance with suppliers.
• Identify and document cost-saving opportunities for customers.
• Produce customer KPI measurement data and follow standard operating procedures.
• Adhere to LEAN practices, ensuring a clean and professional workspace.

Benefits:

We proudly offer a comprehensive benefits package that includes weekly pay, medical, dental, and vision insurance, life insurance, 401(k) options, short-term disability, employee discounts, and more! Join a team that values your contributions and supports your career growth.

Qualifications:

• High school diploma or equivalent required; Bachelor's degree in Business, Finance, or related field preferred.
• 1+ years of procurement experience preferred; CPM certification is a plus.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office Suite and ability to learn ERP and Inventory Management applications.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Ability to work independently and manage time effectively.
• Comfortable working in a manufacturing environment with potential exposure to heat, cold, and other conditions.
• Ability to occasionally lift/move up to 25 lbs and perform repetitive keyboarding activities.

Ready to Take the Next Step? Apply Now!

If you're ready to bring your expertise to a team that appreciates hard work and dedication, click Apply Now to join us in East Hartford!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Advantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage xPO is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.