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Office Support Specialist

Almo
United States, Florida, Ponte Vedra Beach
Jun 14, 2025
Job Summary:
The Office Support Specialist is primarily responsible for providing customer service to internal and external customers via phone or in person.

Essential Duties and Responsibilities:

  • Answer all incoming phone calls.
  • Open main door for customers and mail carriers.
  • Open and sort all mail.
  • Contacts customers to confirm shipping details for outbound orders.
  • Maintains a variety of records, reports, databases and files, ensuring accuracy and confidentiality of information collected, entered and/or transmitted.
  • Cross-trains on various functions in department to provide assistance or coverage of either area, depending on specific volume of workload.
  • Completes other duties as assigned.


Qualifications

Education and Experience Requirements:
  • High school diploma required. Some college coursework with emphasis in accounting preferred.
  • Computer proficiency in Microsoft Office software required.
  • No travel required.
  • Accuracy & Dependability - able to complete assignments with a high degree of accuracy, reliable in meeting work deadlines, willingness to take on additional assignments.
  • Organization & Time Management - able to work under general supervision; able to take initiative, plan, schedule, and organize tasks and activities within tight deadlines; able to handle multiple priorities with strong attention to detail.
  • Customer Service - able to personally provide high level of interactive service to targeted customer base, building relationships and acting as internal company advocate.
  • Team Orientation & Interpersonal - ability to build and maintain relationships and act as liaison with team members, management, other company staff, outside vendors and regulators.
  • Communication - able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic and tactful manner.
  • Computer Usage - able to utilize internal computer systems and external internet resources
  • Systems & Software - proficient knowledge of Microsoft Office software applications, including Excel, Word, Outlook and PowerPoint.
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