Taxpayer Service Information Trainee

Are you interested in starting a new chapter in your career? The Department of Revenue is on the lookout for a Taxpayer Service Information Trainee with a strong work ethic and exceptional organizational skills. Within this role, you will participate in 6 month formal, informal, and on-the-job training program to develop the knowledge, skills, and experience necessary to assist taxpayers with the review, interpretation, and explanation of Pennsylvania State tax laws, rules, regulations, and procedures. Join our team of valued professionals and experience the satisfaction of public service!

As a Taxpayer Service Information Trainee, you will receive instructions on providing effective customer service, the use of a variety of technologies, and related technical and non-technical issues. Your customer service skills will be key as you provide verbal responses to taxpayer inquiries received by telephone. Inquiries are generally related to tax filing requirements, taxability issues, attainment of returns, requests for assistance in completing tax forms and related schedules, the status of return and claim processing, as well as coupon and forms requests. Work includes performing mathematical calculations of tax liabilities, reviewing alleged account discrepancies, and providing a solution to resolve the issues. Additional responsibilities include:

• Making corrections to taxpayer account information
• Answering questions pertaining to tax filing and payment obligations
• Documenting taxpayer history
• Maintaining general knowledge of department technologies
• Identifying and referring taxpayers to other tax agencies if needed

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of a 6-month in-office training. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two (2) years of experience in the delivery of technical services and assistance to taxpayers or customers that involved the application of tax laws, rules, regulations, and procedures, and which included or was supplemented by one (1) year of direct public contact work; or
• An associate degree; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.