Sr. Manager, Operational Integration

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Location: Miami

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Senior Manager of Operational Integration will be responsible for leading the development and implementation of standardized operational processes and resources for national activations that will impact restaurants in North America. In this role, this person will be responsible for establishing the process, procedures, and templates for content needed to communicate and ensure restaurant knowledge, toward the objective of successful execution in the restaurant. This role will partner with various leaders/functions to ensure alignment, accuracy and relevance of content, and effectiveness of communications and launch support resources.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Lead the development and implementation of standardized operational processes and resources for national activations and programs, for USA and/or North America:
  
  
  
  • Establish and utilize internal standard operating procedures for strategizing, developing, executing, and supporting all national activations for USA/North America.
  • Work with testing teams for awareness and understanding of new programs/products that are currently in test (and elements thereof) that are slated for national activation. Advise from a national perspective (e.g., standardization, scalability, impact on existing programs/ policies/ processes).
  • For each national activation, lead collaborative work within Operations team to, using the tested procedures/materials, refine/define standard operating procedures for new programs/products, and integrate into existing policies, procedures, resources.
  • Work crossfunctionally with functions (e.g., Marketing) and Operations to inform, facilitate development of, and review all national campaign/program resources (e.g., playbooks, job aids, resources, training courses) needed for execution of initiatives and informing stakeholders (e.g., field operations teams, franchisees, restaurant teams).
  • Work crossfunctionally with teams such as Marketing Execution, Operations, Testing and Implementation, Field Operations to inform and/or facilitate national rollouts, and effectively communicate programs and changes to the USA/North America system (e.g., field operations teams, franchisees, restaurant teams)
  
  
  
  
• Regularly communicate status updates to Operations leadership and key leaders/departments regarding progress, launch readiness, and execution, using identified key success criteria.
• Work cross functionally to identify opportunities to improve/optimize execution for national campaigns, test potential solutions, and develop for use in national launches (e.g., elements used to install POP, different templates/formats of resources, potential new resources).
• Work with SMEs to develop resources and communications to assist field operations teams and franchisees/restaurant teams in communicating/executing new or existing programs
• Occasional travel, as required, approximately 15%.
  
  

Qualifications:

• Bachelors Degree in Hospitality, Retail, Food Service or related field.
• 5-8 year of overall experience in the restaurant/field operations launching national full scale knowledge.
• Highly adaptable to differing situations and personalities. Must be able to work independently, and have excellent communication, influencing, networking, and collaborative skills.
• Strong Project Management, Organization, and Strategic Planning skills. Strong presentation skills and professionalism.
• Strong critical thinking and analysis skills to advise on and assess effectiveness and impact of material on restaurants and the business using current knowledge/skills, feedback, data and insights.
• Have current, working knowledge of the foodservice and launching large scale promotions. Have experience working with Restaurant operations systems.
• Highly detail-orientated and hands-on. Always operate with a sense of urgency.
• Experience in QSR and/or fast casual environments, required.
• Must be highly proficient in MS Office.
• Proficiency in Spanish, preferred, not required.

What do we Offer?

• Insurance Plans
• Retirement Savings Plan
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• Many More.....

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

• Miami, FL, USA